CinemaNow Best Buy theft of 5 movies from my account with out a refund or notification Internet
I had bought and paid for 13 movies and rented 6 movies starting in 11/2011 - 5/25/2012. i have been using the PlayStation 3 to order and watch the movies which has been good. untill i started to notice that movies have started to become "unavailable" now i have a total of 5 "unavailable" movies which i cant view anymore. I feel violated and victimized by there theft of my property people go to jail for things like this??? i have called ther customer support and was told that they sometimes do this to make more space for new movies and i came back and stated these are new releases like "the Hang Over Part II", "Rise of the Planet of the Apes" to name some. I had gone though my credit card statements and came up with a total of $75.00 worth of products and i had looked up the laws and when some one comes in your home and steals your property it is a violent felony with a term of 2 to 7 years flat with 5 years Post Release supervision. I will be calling there company this morning and asking for a full refund of charges I have used for there company or at lest the movies they came into my house and took them with out notifying me in any way. Call me and leave me a massage on what you would do?? thanks and Please everyone stay away from BestBuy cause Cinema Now is and affiliate of there there's and condone there practice.. what a PR Nightmare this could be for them
Note: Think of it this way there is a Factory recall on some Ford vehicles for safety you as a customer should be notified Right? not wake up somew morninig ready to go to work and your Brand New Ford is missing ??? I ask what would you do? when they try to tell you sometimes this happens but you will get it back later in time as that is what they told me??
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Not theft
#2Consumer Comment
Sun, June 03, 2012
You would first have to own it in order for it to be theft. You never actually owned a copy of the movie. From their terms and conditions, which you agreed to:
"
Any and all audio and/or visual elements of the Service, including without limitation, any HTML, files, text, graphics, images, illustrations, photographs animation, video/audio or audiovisual works, designs or logos, information, and other content made available through the Service (collectively, the "Content") are the property of Best Buy or its content suppliers. Access to and use of the Content are governed by these Terms "
So, in your anaology of the ford. You never owned the ford, you paid a fee to someone and they let you drive their ford.
Second:
"
NO RIGHT TO CONTINUED SERVICE
You acknowledge that Best Buy licenses some or all of the Content under agreement with third parties, and that Best Buy is constantly administering the Service, including the Usage Rules. Best Buy may add, delete or disable Content, and/or add, delete, disable or modify some or all of the Service, at its sole election, and you acknowledge: (a) that you may no longer be able to use the Service to the same extent - or at all - as prior to such change or discontinuation, and (b) that Best Buy shall have no liability to you in such case. In no event will Best Buy be liable for the removal of or disabling of access to any Content, materials or functionality of the Service. Best Buy may also impose limits on the use of or access to certain features or portions of the Content or the Service, in any case and without notice or liability. "
So, when you signed up for the service you agreed that you did not own the movies. You agreed that they may add or delete content as they saw fit. You were not ripped off, they are doing exactly what they told you they would. There is no theft here. There is no ripoff.