Cingular AT&T End of Contract Fraud Auburndale Florida
I have a 2-year contract with cingular AT&T that is ending this coming August. So , one day, I called to make a payment over the phone like I usually do. After I made the payment, I asked the Representative when will my contract end? She said, the contract will end in August 24, 2007. She also said, "Are you planning to leave us?" I replied, "I don't know yet." and the call ended. I received a bill for $259, then anoter one for $197, then another for $147, and another one for $221.
so, this morning I called for an explanation. The agent replied, you and your wife used over 1,100 minutes past your regular 1,000 minutes. TThat's a lie because we tried not to use the phones and because we knew what they were trying to do. And because they know that I would not renew with them.
Where is the Trade Commission Department in all this? What is our recourse as poor working people? As I told the lady this morning. I am part of a 1,500-member church. I am going to find as many people I can, who use Cingular-AT&T and tell them about my experience.
Oh, I have another option. I advise all of you to use Metro-PCS. No contract-No messing up your credit-Unlimined calls day and night-Free text messaging for just $45 a month. Lets do all these things because we are the powerless.
Ruker
Auburndale, Florida
U.S.A.
3 Updates & Rebuttals
Amethyst
Anytown,South Carolina,
U.S.A.
Please
#4UPDATE Employee
Sun, September 02, 2007
>> TThat's a lie because we tried not to use the phones and because we knew what they were trying to do. And because they know that I would not renew with them.
I am sorry but I had to laugh at this, how can somebody track your cellphone amongst 60 Million and cheat? Everything is automatic in the system, nothing can be tweeked as far as minutes go. Come on now.
Look at your last 3 bills, if you don't have call detail, call them and get it, or go online into your account, you can look at your last 12 bills there, then write down how many rollovers you had that months, and then write down how many peak min you actually used and got deducted each months from your rollover.
If you changed your plan during any point in time you will loose rollovers by changing to a lower plan, you keep only 1 time the amount of min of your new plan. Lets say you have a plan with 1000 min, and have 3000 min in rollovers. You decided you don't need 1000 min since you are only making 700 min in calls a months. The next bill will state you have the 700 min plan with 700 min in rollovers from that point forward.
I tell each customer, take 10 min each months and really look at your bill and what is happening in your calling habits. In the summer months usually the calling min go up because kids are out of school and are more on the phone, a wedding, a funeral, vacation all effect calling minutes.
There are so many options, from Starservices, to online to calling the IVR to get your min to keep track and it tells you right then and there also how many rollover min you have.
Amethyst
Anytown,South Carolina,
U.S.A.
Please
#4UPDATE Employee
Sun, September 02, 2007
>> TThat's a lie because we tried not to use the phones and because we knew what they were trying to do. And because they know that I would not renew with them.
I am sorry but I had to laugh at this, how can somebody track your cellphone amongst 60 Million and cheat? Everything is automatic in the system, nothing can be tweeked as far as minutes go. Come on now.
Look at your last 3 bills, if you don't have call detail, call them and get it, or go online into your account, you can look at your last 12 bills there, then write down how many rollovers you had that months, and then write down how many peak min you actually used and got deducted each months from your rollover.
If you changed your plan during any point in time you will loose rollovers by changing to a lower plan, you keep only 1 time the amount of min of your new plan. Lets say you have a plan with 1000 min, and have 3000 min in rollovers. You decided you don't need 1000 min since you are only making 700 min in calls a months. The next bill will state you have the 700 min plan with 700 min in rollovers from that point forward.
I tell each customer, take 10 min each months and really look at your bill and what is happening in your calling habits. In the summer months usually the calling min go up because kids are out of school and are more on the phone, a wedding, a funeral, vacation all effect calling minutes.
There are so many options, from Starservices, to online to calling the IVR to get your min to keep track and it tells you right then and there also how many rollover min you have.
Amethyst
Anytown,South Carolina,
U.S.A.
Please
#4UPDATE Employee
Sun, September 02, 2007
>> TThat's a lie because we tried not to use the phones and because we knew what they were trying to do. And because they know that I would not renew with them.
I am sorry but I had to laugh at this, how can somebody track your cellphone amongst 60 Million and cheat? Everything is automatic in the system, nothing can be tweeked as far as minutes go. Come on now.
Look at your last 3 bills, if you don't have call detail, call them and get it, or go online into your account, you can look at your last 12 bills there, then write down how many rollovers you had that months, and then write down how many peak min you actually used and got deducted each months from your rollover.
If you changed your plan during any point in time you will loose rollovers by changing to a lower plan, you keep only 1 time the amount of min of your new plan. Lets say you have a plan with 1000 min, and have 3000 min in rollovers. You decided you don't need 1000 min since you are only making 700 min in calls a months. The next bill will state you have the 700 min plan with 700 min in rollovers from that point forward.
I tell each customer, take 10 min each months and really look at your bill and what is happening in your calling habits. In the summer months usually the calling min go up because kids are out of school and are more on the phone, a wedding, a funeral, vacation all effect calling minutes.
There are so many options, from Starservices, to online to calling the IVR to get your min to keep track and it tells you right then and there also how many rollover min you have.