Complaint Review: Cingular Wireless

DEBITED MY BILL SIX TIMES FROM MY ACCOUNT; THEY OWE ME $280 !!! .....

I can not belive this has happened to me. I USED Cingular's automatic bill pay where it was charged to my debit card each month and that is how i paid my bill. this month i got charged SIX times!!!! SIX!!!! I have contacted my bank who said it is Cingular's mistake b/c they requested payment 6 separate times!! I first contacted Terri at AA Communications in Quincy, IL who did not even BOTHER to call me back to help me out. when i called her she told me i was to fax a copy of my bank statement to cingular.

well i could see i was getting nowhere already so i called 611 (customer service for cingular) and spoke to maryanne who told me i would have to fax the bank stament in and that it could take up to 7 days to resolve. YES 7 DAYS!! I SAID DO YOU UNDERSTAND MY ACCT IS OVER DRAWN B/C OF THIS MISTAKE AND I AM ACCRUING $20 A DAY CHARGES FOR THIS? she said i cingular would reimburse me for this. well i was not satisfied with that and i called billing who transferred me to collections where i spoke to oliver (more helpful than anyone so far)

and i explained everything to him and he said my acct was not showing a $280 credit, it was just showing the one time payment. i was to fax in my bank statment and now this would be expidited to be resolved in 24 hours. well they have until 7 am tomorrow morning to resolve this and i have a strong feeling it will not be resolved. i'm documenting EVERYTHING i have done here. I really don't even know what my next move will be. more phone calls i suppose.

Jen
quincy, Illinois