Complaint Review: Cingular Wireless AND Bellsouth Bundles

I was conned into the "Bellsouth Bundles" web of lies recently. I am usually not sold by commercial bull- but this time was an exception.

First step: I call bellsouth and enroll. The woman was more than helpful and friendly and made me feel very assured of my purchases. I purchased DSL lite first. I was supposed to get a 75.00 rebate for the modem and then a free digital camera or MP3 player. I chose the digital camera.( I never recvd my Modem rebate or my camera)COMPLAINT CALL #1:I was told that b/c I'd ordered DSL lite that I was not eligible for the Rebate OR the Camera.I argued that that wasnt the way I understood it. She was SO sympathetic and said "Tell you what.If you upgrade your DSL today,I think I can get you the MP3 player and just GIVE you the modem straight out."(So, I did it) BTW: IT IS REALLY NOT FASTER AT ALL!! Back to the original order day. I purchased my phones next. Together we shopped the Cingular Website and I picked out a plan and 2 phones. These phones were supposed to be free after rebate plus I was to receive an additional 30.00 visa gift card.

This order was placed the last week of October. She assured me that I would have my camera and all of my rebates before Christmas. She said to look for a "Welcome Package" to follow shipment of my phones. They would have all of my rebate info.

The packages never arrived. AND I was billed 2 shipping charges on ONE package. COMPLAINT CALL #2: I call to request my package and to express an over charge on billing.They corrected my billing and sent me ONE rebate form.I made the copies of my information,typed an additional letter stating that they only sent me ONE form and that the additional phone information was attached.(The form wasnt even the correct form - but having common sense- I made sure to include EVERY LITTLE DETAIL of EVERY little thing on their form. (MY BAD ! I DID NOT SEE WHERE IT STATED THAT YOU HAD TO SEND IN A SEPERATE FORM IN A SEPERATE ENVELOPE FOR EACH REBATE) - REALLY? Then why did they only send me ONE form? and THE WRONG form at that? Hummmmm??? Hoping that Id miss the "must be postmarked by "blank" date to be eligible"
COMPLAINT CALL #3,#4,#5...... I explain over and over in detail that the wrong form was sent,you HAVE all of the information neccessary,etc. Where the HEll is my rebate? Finally, last week I get a text. "We have recvd your rebate form and you can expect your rebate in 10 to 12 weeks.WEEKS??? (MY BAD again. I didnt notice THAT on their stinky lil form either- yes, MY BAD, Ive learned a VALUABLE lesson- Just because it says so on the commercial and just because the very helpful CSR says so - doenst mean its true)So, I pull up the "rebate status" on the Cingular Site and it shows ONE $50.00 Visa Gift Card to be sent my MARCH 15, 2006 (OCt, Now, Dec, Jan, Feb, MARCH??) And its still ONLY ONE rebate and STILL incorrect.COMPLAINT EMAILS START THEN (IE.DOCUMENTATION)Yesterday I recv a reply that a seperate form has to be sent out for each. Please pull the forms from our website,complete exactly as each states and mail in seperate envelopes.The form for the NOKIA isnt on there ! The form for the Samsung says MUST BE POSTDATED BY JAN.29'05 !((SCREAMING NOW))So, Ive come here to share in everyone elses grief with these people and to HOPEFULLY warn others to simply NOT waste your time ! Ive also pulled the BBB complaints on them,copied them all,copied all email correspondance and am fixing to do more research.(Find Corp fat rat names and addresses and phone numbers and bug the PISS out of every last one of them!!
AH, venting IS nice !!

Kristie
Calhoun, Georgia
U.S.A.

Click here to read other Rip Off Reports on Cingular Wireless

Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer