Complaint Review: Cingular Wireless

In 2002, while checking my credit report, I discovered a wireless account with AT&T wireless that was not mine. I spent the next three years fighting both the collection agency and AT&T wireless over the $497.00 bill. In 2005 my wife & I decided to buy a home. In order to qualify I had to clear up this acount, so I paid the fraudulent account in September of 2005. In January of 2006 I discovered that the account still remained on my credit report, then I discovered I had a right to see all documents related to the account, which I repeatedly requested, I also filed a complaint with the FTC, and PUC. The complaint with the PUC actually was responded to and after four years my complaint was elevated to the office of the president.

Dawn Dunnings was my contact at the office of the president at Cingular wireless now. Then Dawn sent me a letter stating that that there was no contract found, and the account was opened in error, but Cingular would not return my $497.00 because I paid it even though the account was in dispute. I asked how much Cingular was paid by the collection agency, thinking I would ask Cingular for the amount paid by the factor, and go after the factor for the difference, but Dawn told me they were paid $497.00.

In May of 2006 I went to 7 on your side in the Bay Area, a consumer help section of a local station. Shortly thereafter Dawn called to tell me a check was in the mail. I called back in July 2006 to ask where the check for $497.00 was, she stated that it had not been processed yet. In september 2006 I received a letter from Cingular again stating that their legal department recommended not paying because I had paid the account while in dispute.

Chris
El Verano, California
U.S.A.