Cingular Wireless providing no service in home and charging 2670.50 plus tax worth of roamimg charges Fayetteville North Carolina
We got Cingular wireless in September of last year and we moved on a military post shortly thereafter, and I wouldn't get a reception in my home. I called customer service and she said that they had two towers on post and I should be able to get a signal. I told her that I am in the street right as we speak and thats the only way I can get two bars or so, so I can use my phone. I asked if we could cancel becasue it doesn't make sense for us to be paying 80-90 dollars a month for a phone that we can't hardly use.
Then she follows with, sorry but we do not guarantee service inside buildings, so therefore I can't cancel your plan. I was outraged by this time, it just makes no sense I don't know how these companies rip people off and get away with it.
New problem arose on Mar2005. I pay about 86-90 dollars monthly since Sept 04 and my recent bill is 3081.61. I was about to have a heart attack, I was shaking and of course couldn't find the number of customer service fast enough to save my life. I called and they said it must have been a mistake so they have to submit a form called Cap Form to another department and they will call me in 5-7 days.
On the 8th day, which was today I called because I haven't received a response. They said that in their system is says that the calls were long distance so therefore this is my true bill. I told them that on the bill itself it says roaming charges and these same numbers that are being billed haven't been charged as a roaming call. Not to mention I have a free roaming and free roaming long distance as part of my National Plan.
Right now I have to wait again for 5-7 days so they can resubmit the Cap Form due to the fact that I was never charged long distance roaming before.
I can't wait for our contract to be through in 2006, or have a way out that will not be charged. I really hate Cingular. One more thing I have friends with other companys that can use their cell phones in my house and why not Cingular Wireless.
Angelique
Fort Bragg, North Carolina
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.