Complaint Review: Cingular Wireless

I being a cingular wireless customers for years, I had been charged large billing fees for months. I was given a free upgrade with no contract and used it.

To my surprise my contract was extened for another 2 years contrary of what the promotion offered. When I questioned it, they made up some reason about me adding another phone line

therefor my no contract offer was void and I had to accept the contract. They also questioned me about the promotion and said it did not exist. I had to try to find it to verify.

They still would not honor the no contract upgrade and still kept charging those outrageous bills. I was on a 1200 minute plan along with my son and for some reason they billed me for a 800 min plan and I acquired overages.

I went into the store and they allowed my son to be taken off the contract since he had his own phone when he joined and told me they would adjust the bill each month with credits.

I had to repeately call in to have the credits applied. I got rude service and attitudes. Even when speaking to the supervisor, she let me talks on and on and in a very condicending way showed no concern for what I said and made no changes to accomodate my issues.

I decided to do a in depth analyzes of my bill. To my surprise after paying $500, $400, $375 a month I realize I was being ripted off big time.

I had free mobile to mobile, free nights and weekends, and 1200 minutes. I saw they were adding minutes when I checked the time the call was made and ended. For every call a minute was added.

I was charged for the mobile to mobile calls and the free weekend calls. I got really angry when I saw the same call, the same date and time was charged twice.

I wanted to get out of the contract but was told I would have to pay $150. I told them they did not honor their side of the contract and I was not paying them a dime.

I asked for credit for the false charges and was put off twice and told they already credited me enough. I kept calling and finally they credited me $247.00. Money I would have given away if I had not forced them to refund it.

I changed companies and Im still getting bills as if I was still with them. My attorney told them that I was well within my rights to be released from the contract and to send me past bills so that they can be reviewed for discrepences.

They took forever to send them and still want to say I owe them over $600 when the bill was under $150 when I switched. They charged me for bill collectors fee, contract release fee, and

calls they said I made on my phone when the phone was with another company at the time. I made a call to customer service months later and had my bill reviewed.
They noticed that I was being charged for something I did not do.

I was credited the money and with the contract fee still included. I get another bill and the bill went back up to the same amount as if I had done nothing. It was all in vein.

I would hope everyone takes the time to review their bills to the minute because they dont think you have the time. I would never use their service again.

Im not giving them any more money since all the hundreds of dollars I paid and the mistakes they made makes me well within my rights to be released from this contract. They very well owe me for past bills I didn't check for mistakes for over a year.

Viola
Beaumont, Texas
U.S.A.