Complaint Review: Cingular Wireless

I being a customet of cingular wireless over the past 6 years have accumilated approximatel 40,000 rolover minutes as of April 2003. I called customer service to discuss my bill and after seeing my rollover amounts the sales person I spoke with told me I was wasting money paying for the plan I was currently on. So I decided to got to my local Retail store here in town and lower my plan to the $39.99 a month plan.

In doing so though I specifically told the sales person that If the new plan in any way would cause me to loose all the rollover minutes I had accumilated over the past years (which I had paid for) I wasn't going to switch to this new plan, In which they told me ONLY the minutes I accumilate over the following 12 months would expire and all my currently built up rollover minutes I would still have in April 2004.

Yet on my april 2004 bill they took 17,931 munites from my 40,000. It seemed a little much but I thought maybe thats what I gained ofer 1 Year, don't see how but at the time I just let it slide and didn't pay much attention until the past 2 bill I've recieved where they just keep taking even though I'm not using my regular minutes of my plan up and it show a gain of unused minutes. In july they took over 700 minutes, August over 800.

Now I'm down to around 20,000 . What it basically boils down to is I was lied to at the store when the salesman changed my plan from what I had to what I have now & their stealing money from me because ( I can't give an exact amount) I should have somewhere around 22,000 if not more rollover minutes that I have already paid for and they just keep taking. If I went over my normal minutes on my plan and had no rollovers at what they charge (I think about .35 a minute) what they have already taken from me I'm estimating around 22,000 minutes, Thats about $7700 in rollover minutes. And I'm willing to bet if everyone who in the past has been on a rollover plan over the years and kept the plans like I have your getting robbed too. My Final words " My Anger is only getting worse as they steal more from me over the next months Any Advice or help would be appreceiated.

Todd
Owensboro, Kentucky
U.S.A.