Cingular Wireless Ripoff The New AT&T lack of customer service when phone is broken National Florida
While on vacation in a remote area, my Cingular / New AT&T phone screen died,so I could not dial the or use the phone. I treid to handle the problem via the Cingular. com website. I did not remember the password, so I called the toll free number froma land line.
The first customer service person I spoke to was so rude to me. She yelled at me and had no service to offer me.
She gave me three options to remedy my broken phoen problem and getting the password: 1.) send me a text message 2.)send the password via U.S. Mail in 5-7 business days or 3.) see if anyone else near me had a Cingular phone and I could put my SIM card in their phone.
Now, to me - none of these worked...the screen was dead, how was I supposed to get a text message? U.S. Mail? Huh? Ask someone while on vacation?
Apparenlty, it is the new policy of the New AT&T for the past 3 months to not email a password but provide the three options listed above as solutions. Their phone support is horrible and that is the third Motorola that has had that same problem.
Let's hope the future of the new AT&T focuses less on branding and more service adn quality.
Barbara
Winter Park, Florida
U.S.A.
1 Updates & Rebuttals
Amethyst
Anytown,South Carolina,
U.S.A.
This is for YOUR protection
#2UPDATE Employee
Sun, September 02, 2007
I am sorry, but those 3 option are the only way to get your password. Have you tried the online "Forgot my password" button, usually it will email you a password there.
Go to a cingular store, present your ID and they will put your sim in a phone and get it for you there.
Protecting customer information is of the utmost priority to AT&T. AT&T does not knowingly provide customer information to companies offering cell phone records for sale, and we have a variety of measures in place to protect unauthorized access to all customer information. We also train our customer care representatives to be alert for anyone who tries to improperly coax information out of them.
To further protect your information, we recommend that you place a passcode (which is in addition to your password) on your account, which you can do by Contacting Us by Phone. Choose a unique passcode, keep it stored in a secure place, and do not give it to anyone else unless you trust them with full access to and power over your account.