Cingularwireless /Rudy(mgr)American Cellular Mid-Atlantic/ Rudy Adams(mgr) rebate rippoff, Manger and phantome area mgr. lies, paid too much for goods and they promise to credit my bill the differenced and failed to do so. Towson,Maryland
On Feb.21st, 2006 I, purchase a pink razor v3 phone for $150.00 with a $49.99 dollar rebate at this time i asked the salesman Patrick if there was a better rebate coming out soon he said no.
On Feb.23rd,2006 I,went back into the cingular store to purchase a second phone that i was on the waiting list for and this one too cost me $150.00 with the same rebate,total spent $300.00.
On or about Feb.28th,2006 i mail off the rebate ,on March 07,2006 i was reading the news paper and i found out that a new rebate came out on Feb.24th for the same phone razr v3 and this said mail in for $100.00 rebate.
I,contacted the cingular rebate dept. and explain the problem about what happen to me and i made it clear that i wanted my difference in the two rebate due to it being under thirty days.
I was advise to contact the store and speak to the mgr. i phone the store and talk to him and he ask me to come into the store. I saw Mr.Rudy Adams and explain the situation to him.
The end result was Rudy states that he spoke to his area mgr.and he claims that the area mgr. will be going on the back end and will be crediting me $100.00 dollars to my cingular bill this was told to me on March 11,2006.
On March 14th, 2006 i went back into the store Rudy was gone for the day but a call was place to him by cell phone by staff and he spoke to me and i told him that i was not feeling good about the commitment he told me verbally and i felt better to get somthing in writing and he stated that the area mgr. would e-mail
me the commitment in writing on March 15,2006.
It's the end of the day and i continued to be deceived by Rudy and the phantom area mgr.
Sincerely,being lied too
Karen
Parkville, Maryland
U.S.A.
7 Updates & Rebuttals
Kimberly
Virginia Beach,Virginia,
U.S.A.
A perfect world?
#8UPDATE EX-employee responds
Wed, May 17, 2006
So Cingular has imaginary employees huh? So I guess in that case their 54+ million customer base must have imaginary phones as well.
What you are asking is nearly impossible. Lets look at it from a nationwide standpoint: 54+ million customers, prices and promotions changing monthly, people exchanging their phones within actually 30 days (that is Cingulars return policy)to get a better price= Cingular out of business because the manufacturers couldn't produce enough phones to replace the used equipment that was returned for the difference in price.
NO cellular company can offer anything like this, not because we dont value our customers, not because we are trying to be "used car salesman" as you put it, but because, like I said, it is simply not possible. Technology changes far too rapidly and too drastically to do something like that. The only way around it would be to sell the returned equipment as new, and we wouldn't want that now would we. The truth is there is an entire process that must be followed when a phone is returned within the allocated time to ensure that our customers do not recieve used equipment. And yes, you are absolutely correct, it is very easy to state that we dont know the promotions until they come out, unfortunately, sometimes newer employees or even some veterans dont always think or know to say that. Cingular is actually constantly trying to better the customer experience, what more can they really do? When you find a company where everyone and everything is "perfect", please, let me know, I would love to see it.
Carleen
Coon Rapids,Minnesota,
U.S.A.
what about what is right
#8Consumer Comment
Mon, May 01, 2006
Does Cingular brainwash all of thier employees???
What about a company doing what is RIGHT not just what is in the contract.. Yes Rudy POSSIBLY did go beyond for this customer that is if Rudy even exsits. It has been my experience that this company has many imaginary employees. ( I suppose this is done to keep wages low)
But the customer was still with in the 15 day return period so the customer could have returned the phones and purchased the new phones for the current rebates this would have caused much more paper work then what was needed. now due to the fact that the employee put the customer off the customer has no recourse it is beyond the return period. geee do ya think that was planned?
I can understand that the employees are not informed of coming up rebates and sales but why did the sales person not tell the customer that. It could have been real simple here is how you would say it " We are not told about upcoming specials until they are released to the public" Real SIMPLE!!!!! No need to hide the TRUTH!
It seems like Cingular has taken over the roll of the old time used car sales man. Tell the customer what they want to hear tell them anything to make the sale. If they dont ask dont tell. This is what makes Cingular shady this practice is what will end Cingular up in a lawsuit if there is not one already in process.
Carleen
Coon Rapids,Minnesota,
U.S.A.
what about what is right
#8Consumer Comment
Mon, May 01, 2006
Does Cingular brainwash all of thier employees???
What about a company doing what is RIGHT not just what is in the contract.. Yes Rudy POSSIBLY did go beyond for this customer that is if Rudy even exsits. It has been my experience that this company has many imaginary employees. ( I suppose this is done to keep wages low)
But the customer was still with in the 15 day return period so the customer could have returned the phones and purchased the new phones for the current rebates this would have caused much more paper work then what was needed. now due to the fact that the employee put the customer off the customer has no recourse it is beyond the return period. geee do ya think that was planned?
I can understand that the employees are not informed of coming up rebates and sales but why did the sales person not tell the customer that. It could have been real simple here is how you would say it " We are not told about upcoming specials until they are released to the public" Real SIMPLE!!!!! No need to hide the TRUTH!
It seems like Cingular has taken over the roll of the old time used car sales man. Tell the customer what they want to hear tell them anything to make the sale. If they dont ask dont tell. This is what makes Cingular shady this practice is what will end Cingular up in a lawsuit if there is not one already in process.
Carleen
Coon Rapids,Minnesota,
U.S.A.
what about what is right
#8Consumer Comment
Mon, May 01, 2006
Does Cingular brainwash all of thier employees???
What about a company doing what is RIGHT not just what is in the contract.. Yes Rudy POSSIBLY did go beyond for this customer that is if Rudy even exsits. It has been my experience that this company has many imaginary employees. ( I suppose this is done to keep wages low)
But the customer was still with in the 15 day return period so the customer could have returned the phones and purchased the new phones for the current rebates this would have caused much more paper work then what was needed. now due to the fact that the employee put the customer off the customer has no recourse it is beyond the return period. geee do ya think that was planned?
I can understand that the employees are not informed of coming up rebates and sales but why did the sales person not tell the customer that. It could have been real simple here is how you would say it " We are not told about upcoming specials until they are released to the public" Real SIMPLE!!!!! No need to hide the TRUTH!
It seems like Cingular has taken over the roll of the old time used car sales man. Tell the customer what they want to hear tell them anything to make the sale. If they dont ask dont tell. This is what makes Cingular shady this practice is what will end Cingular up in a lawsuit if there is not one already in process.
Kimberly
Virginia Beach,Virginia,
U.S.A.
Unjust Complaint
#8UPDATE EX-employee responds
Thu, April 27, 2006
As a former employee of this company I know that there is nothing listed anywhere in any of the locations stating a 30 day price guarantee. Cingular is constantly updating and/or changing promotions, sometimes with little or almost no notice to us (the employees) so unfortunately when we are asked if a better rebate is coming out or the price is going to change, we dont always know.
Furthermore, it seems to me that by reading the report Rudy Adams actually went above and beyond to get this woman the difference in money being that is not something that is usually done. I understand her frustration because $100.00 is quite a bit of money to most, but it seems to me she should've been thanking Rudy for taking the time and effort to bend the "rules" in her particular situation. As far as I know, the only time a company is obligated to refund a customer a price difference is when they have it advertised or posted as such. Most companies I have shopped at do not offer any type of price guarantee and the ones that do, you know it because it is usally mentioned at the point of sale. I say thank you and good job to Rudy Adams for performing outstanding customer service.
Respectfully,
Kimberly
Kimberly
Virginia Beach,Virginia,
U.S.A.
Unjust Complaint
#8UPDATE EX-employee responds
Thu, April 27, 2006
As a former employee of this company I know that there is nothing listed anywhere in any of the locations stating a 30 day price guarantee. Cingular is constantly updating and/or changing promotions, sometimes with little or almost no notice to us (the employees) so unfortunately when we are asked if a better rebate is coming out or the price is going to change, we dont always know.
Furthermore, it seems to me that by reading the report Rudy Adams actually went above and beyond to get this woman the difference in money being that is not something that is usually done. I understand her frustration because $100.00 is quite a bit of money to most, but it seems to me she should've been thanking Rudy for taking the time and effort to bend the "rules" in her particular situation. As far as I know, the only time a company is obligated to refund a customer a price difference is when they have it advertised or posted as such. Most companies I have shopped at do not offer any type of price guarantee and the ones that do, you know it because it is usally mentioned at the point of sale. I say thank you and good job to Rudy Adams for performing outstanding customer service.
Respectfully,
Kimberly
Kimberly
Virginia Beach,Virginia,
U.S.A.
Unjust Complaint
#8UPDATE EX-employee responds
Thu, April 27, 2006
As a former employee of this company I know that there is nothing listed anywhere in any of the locations stating a 30 day price guarantee. Cingular is constantly updating and/or changing promotions, sometimes with little or almost no notice to us (the employees) so unfortunately when we are asked if a better rebate is coming out or the price is going to change, we dont always know.
Furthermore, it seems to me that by reading the report Rudy Adams actually went above and beyond to get this woman the difference in money being that is not something that is usually done. I understand her frustration because $100.00 is quite a bit of money to most, but it seems to me she should've been thanking Rudy for taking the time and effort to bend the "rules" in her particular situation. As far as I know, the only time a company is obligated to refund a customer a price difference is when they have it advertised or posted as such. Most companies I have shopped at do not offer any type of price guarantee and the ones that do, you know it because it is usally mentioned at the point of sale. I say thank you and good job to Rudy Adams for performing outstanding customer service.
Respectfully,
Kimberly