Complaint Review: Circuit City

On Feb 8th 2007, I was shopping on the internet looking for a new desktop computer, I came across an advertisement on Circuit City web site listing a eMachines T5224 PC,eMachines 17"Monitor EVIEW17F3 and a Lexmark All-in-one printer with PictBridge X2480 this was a bundle or package deal for the price of $819.97 with factory and Circuit City rebates $340.00 my cost in the end was to be $479.97. I thought this was a real good deal, called them and ordered it! ($860.97 with tax charged to credit card)

The PC & printer came to my house in about a week, the monitor followed a week later, the monitor when hooked up to pc didn't work ,2/20/07 I called CCTY ,they said return it & gave me a return number & told to send it to Oklahoma & that they would credit me shipping cost & send me a new monitor. (shipping cost $32.99 2/21/07)

After about a week I called to see when I was to look for the new monitor, they said they did not recive the broken one & nothing could be done until they got it. I called UPS tracking to find out where the package was, only to find that CCty indeed recived it on 2/27/07. I called CCty again to pass this info on, emailed them a copy of the tracking papers, the next thing in line they called me 3/12/07)to say that they did not have said monitor in stock & that they were refunding me the value of it.($157.49)

Here is the big problem lays, in order to get the rebates as advertised you have to have all three pcs. of the package, which I no longer had, (I would have sent the whole works back, but I was afraid they would lose it like they did the monitor & I'd be out big time ,not to mention the shipping) the factory rebates are to be post marked to them in 30 days of purchase, with all the fooling around with CCty I was well past that for any possible rebates that I could have salvaged.

Here is the bottom line. I never got the $32.99 back for shipping add that to the $819.97 I payed = $852.96 subtract $157.49 for monitor refund = 699.47 ,the differance from $479.97 advertised price and what I have out of pocket= $219.50 That is what they basicly cheated me out of,to my way of thinking (it's bait & switch) advertise one thing & give you another.

In conclusion I feel $699.47 is a price way out of line for a Printer & Pc with no monitor , I have since bought a monitor & my final cost of the whole works comes to $803.47, I got the shaft & they got the gold mine. I know I could have done better on prices else where ( could have got a dell for around $700.00)I will never again set foot into a Circuit City store or go online with them again.

Timothy
Rock Hall, Maryland
U.S.A.