Complaint Review: Circuit City

Last year, I purchased a Samsung NV3 digital camera at a store in Columbus, OH. I was informed of the details regarding the Advantage Plan PLUS for 4 years. He described being fully covered for unlimited repairs for the entire length of the 4 year Advantage Plan. Also, if I had any trouble, just come to any Circuit City store and they will help me.

A year later, when my camera shutter quit working, I found out you can only get your camera fixed by calling a 1-800 number and by sending your equipment in via mail. The manager at the Baltimore, MD location also said I should have a back up camera in case I would ever need one. This was the first indication I made a mistake by purchasing the Advantage Protection Plan Plus.

Then, Circuit City deemed the camera to be replaced, and a gift card was (supposedly) sent to me. Shortly after, I called to check on the status of my claim, and I knew enough to ask how the remainder of my 4 year Advantage Plan Plus was going to work. They stated the Plan stops anytime your equipment is not able to be fixed. When I first purchased the product, I agreed to pay $104.99 to be covered for 4 years, but now I am only covered for 1 year. This was obviously and intentionally left out of the sales pitch. I would rather have my camera fixed and left with the remaining 3 years of protection.

Instead of Circuit City paying to have it fixed, its more beneficial for them to just replace less expensive equipment so that the warranty stops and the consumer will have to purchase another Advantage Plan. They are quick to just replace the equipment so that the consumer is now stuck with yet another decision of 'Should I purchase another 4 year plan'? My now-educated answer: NO!

I want my 4 yr Advantage Plan Plus pro-rated for the 3 years I am not covered. Or at least, refund me the difference between the 2 year plan and the 4 year plan. I would have had the same horrible service either way.

Buzzdavis
Westerville, Ohio
U.S.A.