Complaint Review: Circuit City

Dear Sir,

I am writing you to inform you that I have just been hung up on 5 times by 3 different stores in the metro Atlanta area. (Gwinnett Mall, Mall of Georgia and Snellville)

I was informed by staff at each of the stores that the Toshiba Laptop I wished to purchase was sold out but would be in this afternoon. I offered to pre pay but was told I could not.

My only option was to call back around 5:00 to see if it came in or hang out at the store.

Thus the reason for my calls.

This is beyond all reason for a business to hang up on a customer that wants to make a $400.00 purchase a total of 15 times.

I called back to each store asking for the manager and was immediately disconnected.

I assume this must be your policy as it happened at all three stores.

I will be sure to tell everyone I know about your complete disregard for customer service.

I only wish I could find the receipts for the many thousands of dollars of merchandise I have purchased from you and return it all!

Regretfully,

Bob
Suwanee, Georgia
U.S.A.