Circuit City Misrepresentation of price for laptop, additional charges not disclosed. Wilmington Delaware
My son purchased a HP Pavillion Laptop advertised at $499.00 after instant savings and rebates. When I got to the store they charged an additional $9.99 for Firedog software installation, $39.99 for Firedog quickstart new computer set up, and $79.99 for Kaspersky Internet Security increasing the sale price by $129.96. On the newspaper sale ad, there was a small green banner indicating a price (not specifically referencing this particular computer) to be $549.00 with these additional features. The ad was misleading and we were not shown or offered the opportunity to purchase the $499.99 computer ( as advertised) which I believe does not exist.
Tim
Wilmington, Delaware
U.S.A.
1 Updates & Rebuttals
Help4u@circuitcity.com
Richmond,Virginia,
U.S.A.
Contact me for assistance
#2UPDATE Employee
Mon, December 01, 2008
I am sorry to hear about the problem that you have had with your recent purchase. I would like to assist you in getting this resolved. If you would like my assistance please feel free to contact me at help4u@circuitcity.com. In the email please include the ticket number from the purchase receipt.