Circuit City Must Read This Report! Mother off all Reports!! Columbus Ohio
I went Circuit City and purchased a pack of gum. I found the gum six months later in my car with the receipt! Thinking I could get a fresher pack I went in for an exhange.
The customer service person said "I'm sorry you are outside of your exhange period". I told them I had been on vacation for the last six months and had not had time to come in becuase I realized I bought the wrong flavor.
I ask to see a manager and the manager said he was sorry and insulted me by offering to buy me a pack with the change in his pocket. I ask if this was becuase I was a christian black women and he said "of course not". It was obvious I was dealing with racist people.
I ask for the district managers phone number. I was given an 800 number and the people who answered could not even speak good English and was not American from what I could tell. I ask to speak to an American and he said he would connect me to his manager.
This whole time the front counter was watching me and one of them had the ordacity to open up gum and chew it infront of me. I know this was on person to make me mad. So finally I got a manager of the guy on the phone and after hearing my complaint called the store while I was there.
The Store manager said "it was past the 30 days" and he could not help me. He said if I would have purchased the extended warranty he could have helped me. The guy got back on the line with me and said he could not help.
I contacted the BBB and started a claim. I know Circuit City is forcing people like to me to suffer. I appreciate this site for being there for people like me to find people like you. I know your issue may be a TV or a computer but many of you are like me and understand my frustration.
Private
Columbus, Ohio
U.S.A.
4 Updates & Rebuttals
Andrew
Westminster,California,
U.S.A.
Peter "Pony"
#5Consumer Suggestion
Wed, September 27, 2006
Hmm I don't know what's funnier; that I gave feedback on an online forum or that people actually have so much time out of their lives to post bogus reports. How do you know this is a joke post? Are you the anonymous poster? Believe it or not, there are actually people who are like these two "customers" out there. I guess I should have laughed in the elderly lady's face a couple of months ago when she tried to return clothes at my Best Buy because she's clearly being satirical.
Peter
Pony,Alabama,
U.S.A.
Andrew from Westminster ...
#5Consumer Comment
Wed, September 20, 2006
Let me give you a hint on this report ... ever hear of satire? I don't know what's funnier ... this report, or the fact that you took it seriously.
Andrew
Westminster,California,
U.S.A.
You gotta be kidding me...
#5Consumer Comment
Wed, September 20, 2006
@ "Private" - Columbus, Ohio
A freakin pack of gum?! You should have taken the manager's offer of him buying you one with the change in his pocket because your "report" is trivial at best. I can't believe someone actually tried to exchange/return a pack of gum... I've worked in retail for a good number of years and I gotta say this "report" takes the cake in terms of the "stupidest thing a customer has done" bar the time a customer tried to return clothes to a grocery store I worked for. I don't know whether to laugh or cry for this...
@ Consumer - Port Richey, Florida
Read the manufacturer's warranty again. Hell, read any warranty! No warranty or self-preserving business would cover that type of damage/abuse. That "beer damage" would be classified under physical abuse. Only certain retailers offer an accidental damage warranty, and their terms for accidental are written out well. Spilling beer on a digital camera is just gross negligence. I guess next time you should buy that "rip off warranty".
Consumer
Port Richey,Florida,
U.S.A.
I know how you feel
#5Consumer Comment
Mon, September 18, 2006
I bought a digital camera from CC 5 years ago. I didn't buy the extended warranty because we all know that it is such a rip off. Well, last week my moms drunk of a boyfriend came home all drunk again and made me mad so I decided I was going to throw the camera at him and it landed in a pot of boiling water after smashing to small parts from hitting the wall.
I brought it back and they said they wouldn't replace it because I broke it and I didn't by the accidental warrantee, plus I paid for it in cash that I had stolen from my mom who is also a drunk and I didn't give them any of my personal information cause I didn't want my mom to find out. So now they cant find my information in their system and im stuck with a broken camera. My baby's daddy went their to buy a TV their about 6 months ago and he paid in cash for it so they have no record of the purchase cause he didn't give them any information when he bought it so that the cops couldn't find him.
Well we got really drunk the other night and he spilled is beer all over it and that think started to spark like there was no tomorrow. Those jerks at CC had the never to tell him it was out of the exchange warranted and beer damage isn't covered. What is this world coming to.