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  • Report:  #394264

Complaint Review: Circuit City

Circuit City my new laptop locked up, getting worse each time. curcitcity wont honor warranty, treated badly by manager. Johnson City Tennessee

  • Reported By:
    hampton Tennessee
  • Submitted:
    Mon, November 24, 2008
  • Updated:
    Mon, December 15, 2008
  • Circuit City
    curcitcity.com
    Johnson City, Tennessee
    U.S.A.
  • Phone:
  • Category:

hi. i purchased a toshiba laptop at curcit city aug.24 2008.i paid them to install all the fire dog protection.and was told if i had any problems to come back,i had a one year warranty.the laptop started locking up and i would have to reboot. when i go to curcit city a girl tells me the company is in bankrupt court.and i might never get my computer back.

it locked up more often in the next two weeks.i own a small company,and had my webmaster look at it.he scanned it ,and it had no virises or soft ware problems.this cost me a hundred bucks. he said it was a hard ware problem and would have to go to curcit city for warranty work . when i go to curcit city they say it is a toshiba problem . and they wont fix it under warranty.

i ask for a manager. after a while a kid came out,and said he was as good as it gets. he said for me to leave or he would call the police . i had no warranty.it was my problem.i have tried to contact toshiba with the number they gave me but after hours of being on automated hold i gave up . all the computers,fax ,printers and camaras in our offices came from curcit city.we have spent a lot of money with them . but i assure you after this treatment we will cheer them into bankrupcy.and spend where our money is more appreciated.

Jimmy
hampton, Tennessee
U.S.A.

2 Updates & Rebuttals


Dylan

Salisbury,
Maryland,
U.S.A.

you have a 1 year warranty through toshiba... not circuit city

#3UPDATE Employee

Mon, December 15, 2008

Circuit City is not responsible for fixing a laptop that has gone by the 14 day return/defect policy.

If you wanted circuit city to deal with the problem, buy the warranty. We dont make the product, we are just the middle man.


Help4u@circuitcity.com

Richmond,
Virginia,
U.S.A.

Contact me for assistance

#3UPDATE Employee

Mon, November 24, 2008

I am sorry to hear about the problems that you have had with the computer. If you would like assistance in getting this issue resolved please feel free to email me at help4u@circuitcity.com

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