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  • Report:  #171263

Complaint Review: Circuit City

Circuit City Promotes Ripoff censorship by selling "clean version" CD's without informing consumers they are edited Elyria Ohio

  • Reported By:
    Lorain Ohio
  • Submitted:
    Wed, January 11, 2006
  • Updated:
    Tue, February 28, 2006

Not much to tell here, except to warn you not to shop at Circuit City in Elyria, Ohio. Not only do they have a crummy selection of music that is bested by the local K-Mart, but they also like to sell edited CD's without listing them as "clean versions".

Unfortunately, I was one of the victims of this little scam, having bought my copy of Rob Zombie's "Hellbilly Deluxe" there with a gift card I had gotten for Christmas. Fortunately, before I opened it, I looked it up online after not seeing the famed parental advisory sticker that caused so much controversy on it and found that indeed I had I had been swindled. I will be taking it back tomorrow and complaining.

I have decided when I have settled this matter that I will no longer shop in this store, and will no doubt get flamed for my post, but I just thought anyone from Lorain County that reads this should know, and will now leave you all with two words: Caveat Emptor (for those of you that are too lazy to look this phrase up, it means "buyer beware")

Angry Former Circuit City Customer
Lorain, Ohio
U.S.A.

22 Updates & Rebuttals


Jason

Portage,
Michigan,
U.S.A.

Clean or Not Too Clean

#23UPDATE Employee

Tue, February 28, 2006

I used to be able to say that all Circuit City CDs had "Clean" written across the sticker, when we had one warehouse for Music Distribution where they added the price stickers before they reached the store. ...but nowadays that warehouse works alongside others and 3rd party companies and services. Depending on where they're coming from, many of the discs are not stickered anymore and depending on the Record Label, sometimes it can be hard even for employees that work in Music regularly, to determine certain Artists without studying the case very carefully or going online while the customer stands and waits.

It really "can be" hard to determine sometimes even if you're a sharp employee or customer on it, which causes lots of mishaps...and I understand -ESPECIALLY when Cleans first appeared (and this customer did say their issue was awhile ago)- that it would be really easy to not even think of a Clean Edition or what one is while running in to grab a CD. There's still a lot of people that don't know. EVEN WITH CLEAR LABELS, I work on the Music Schedule often and know that I've rung up discs that say "Clean" on the sticker (with "CLEAN" written across my monitor -hah)and bagged the product and sent the customer on their way...then one way or another, realize that I did it. If I catch it, I always call the front counter and warn them that a customer will be coming back with a Clean CD and to return it to exchange for the Explicit.

This returning customer might be laughing with the blunder, they might be okay with it, they might be irritated...and they might be irate and exploding (so it's a risk to how I will pay for my blunder. hah.) Regardless, the customer did choose Circuit City to visit, with a product in mind and perceived that they were going to receive that product. We're a lot of things Yes, but that includes a Music "Business." Due to its traffic, it can be argued as one of the most important businesses. Obviously it's expected that we have the media and that we have it priced. For whatever reason to blame (Music Industry -Retailer- Customer) that the "Clean" warning failed right down to the point of sale -I agree that the issue falls in our court when it comes to the sale. We're carrying those special alternatives At Our Option, so the customer should know whether or not they're buying an alternative. Anyway, that's my view on the issue.

For Circuit City Associates Reading: Clean CDs are far and few between. What I do is find them while unpacking the boxes (and get everyone else into doing it) and set them aside. Take a black marker (this REALLY UPSETS our Inventory Service while scanning but it's really not that big of a deal) and write "CLEAN" across the barcode on the back and front -from top to bottom, side to side- so it can't possibly be scanned. No matter where the customer rings up, the UPC has to be manually typed in and they'll see the giant message that it is a clean version to tell the customer about. Most customers notice the black marker on the front sticker and it has drastically reduced the number of people who grab them unintentionally for checkout.

Anyway, our Music Business is very successful with our Community and we were accidentally selling a lot of Cleans and thus taking negative returns. Since the "Black Marker" thing, it has so far stopped it dead in its tracks. We've been doing it for about a year and a half now and it's awesome.


Ben

Martinez,
California,
U.S.A.

I think Mike from Radford hit the nail on the head.......

#23Consumer Comment

Mon, January 16, 2006

I have touched on where the blame really resides on this. Clearly its with the record industry as a whole. Circuit City is not to "blame" for this situation alone. But it does have certain responsibilities when it is a retailer to the end user.

As Mike said, if they can produce two version, for WHATEVER reason, then they should be clearly marked. We have notes and labels for the difference between "widescreen" and "regular" format for DVD's. Why not CD's? Wouldnt you be upset if you got one version when you were expecting the other? How about we make it even more simple. How about we sell things with many different colors. Then only mark the red ones. Leaving all the other colors up to random chance that the consumer can get what they want. It the same thing. I really dont see what is so hard to comprehend about "let the consumer know what they are buying". The record industry has become quite a joke of late with their heavy handed dealings over theft since the digital revolution (and they seem to forget that cassette tapes could record too....since the late 60's!! They never bitched and filed suit against people then!). They really are not doing themselves any favors with this tactic.

On the retail front, as I have said before, they are the STORE that the end user purchases from. A decent and honest retailer would have some checks in place to make sure that what they sell is properly marked. This is called "Quality Control". It puts them in a spot if they let something slip by them like this. While there is no law saying they have too, it certainly would be great PR if they did. And its obviously bad PR if they dont. This thread is proof of that.

If I buy work from an artist, I expect the full artwork. If it has been altered or edited for any reason it should be made known to me clearly before I buy it.

I really dont see whats so hard to understand about that. Fair is fair. If you changed it so that now it is different from the original, or not complete.....just mark the d**n thing so everyone knows! Problem solved!


Robert

Jacksonville,
Florida,
U.S.A.

I went to the RIAA site

#23Consumer Comment

Mon, January 16, 2006

The retailer is not responsible for placing any labels on the products. The record company is. It clearly states the responsibility of the retailer is to place a notice that an unedited version is available for sale.

Circuit City did nothing wrong. WalMart has been selling the clean versions for more than a decade. Most stores sell the clean versions.

Watch The Simpsons, and then Family Guy. The Simpsons is clean and contains no warnings about content. Family Guy goes beyond the clean content of The Simpsons every time. Family Guy gets a warning about the content of the show, every time.


Chandra

Lorain,
Ohio,
U.S.A.

Peter.... I believe you have no reason to slam anyone who files a Rip-off report

#23Consumer Comment

Sun, January 15, 2006

I believe you have no reason to slam anyone who files a Rip-off report considering that you bought a HUMONGOUS ice cream cake for your DIABETIC wife's birthday and then complained about there being a snake in it after eating HALF of it, not to mention all of the other B.S. you post on this site.

And WOW! all of this while supposedly being mayor of your own town, which is supposedly named after you. Are you some kind of war hero or something, Peter?

Anyway, I refuse to justify your idiocy with a flame war (which is probably what you are hoping for, so you can play the wounded little victim like you do so poorly on this site anyway),and as for my outrage, it is justified as I paid for a specific product, and it was not what I ended up with.

For your information and that of others who are using me as a verbal whipping girl, the section on the CD where the advisory label would be was obscured by a yellow sticker that would have covered any labels. Was I supposed to start tearing at it in the middle of Circuit City so that I might be arrested for destruction of property and/or vandalism?

Another thing Peter (and others who roasted me), your talking down to me and acting as if I have no cause for complaint only serves to show what idiots you truly are. I am not some 12 year old who bought this CD "hoping to hear 4-letter words" as Peter so eloquently put it, I bought this CD because I am a 28 year old college student who just happens to be a Rob Zombie fan. At 28 years of age, I think I have the right to decide whether or not I want an edited version, don't you?

According to the RIAA, "edited" versions must indeed be labeled by the retailer that sells them to avoid consumer fraud, so yes Circuit City IS responsible for mislabeling this item.

That being said, Circuit City commits consumer fraud every time this happens and needs to be taken to task for it.

No excuses, no ifs, ands, or buts. End of story.

Oh, and Peter? Buying your diabetic wife an ice cream cake and then saying seeing the snake sent her into shock? Maybe it was the lethal amount of sugar you sent coursing into her bloodstream that did that. You are truly an idiot and anyone who heeds a word you say is probably one as well.

Now go back to trying to murder your wife, Klaus Von Bulow. Maybe next time you'll succeed...or maybe she'll divorce you. I'm praying for the latter because you don't deserve to be married, pulling something like that, you flipping moron.


Robert

Jacksonville,
Florida,
U.S.A.

Ben, I have always known about your misguided affections toward CC employees

#23Consumer Comment

Sat, January 14, 2006

You attack every single one of them. Even when the customer is clearly wrong, as they normally are, you still find something wrong with the employee.

I'll try this post again, as the first attempt did not get online:

"Well that would work if the person already knew the songs and artist well. What if the person didnt know that there were "explicit lyrics" on a persons album in the first place. They would never know that they are not getting the full product." Thjat seems like a very good idea Benjo. It would work every time it's tried.

"I looked it up online after not seeing the famed parental advisory sticker that caused so much controversy on it and found that indeed I had I had been swindled." Wait, the OP DID know what he was looking for. Yep, it works every time it's tried, Benjo.

I have said this before, and I'll say it again. You are the best thing ever to happen to the side you argue against.

As for looking for YOU, it appears you have that wrong as always. I'll post in some obscure thread, and suddenly, here's Benjo trying his best to flame me. The Pat Benatar thread is a perfect example, but not the only one. Since anyone who reads your missives can see, by your own admission, that you are a liar and a deciever, you lend no credibility to anything you write.

The best part is that after you start something, and get bested, you cry foul and tell me to take the subject(that YOU brought up) to another thread. You are just like the James Gang. You know who they are. James from Cana-DUH, and James from Tupper Lake. I find it amusing you think I am a religious fanatic. I have been an Atheist since I was a little boy and got thrown out of Sunday School for asking questions. Not wanting one religion taught in Government Schools does not equate to wanting some other religion taught. Could you be more daft?

I understand why you married a Kindergarten teacher. She's used to dealing with immature little crybabies, so powdering your butt is just another day at the office for her. Or, is that just another lie out of the rest you've told?


Peter

Pony,
Alabama,
U.S.A.

Give me a break!

#23Consumer Comment

Sat, January 14, 2006

So basically, your complaint here is that you bought a CD hoping to hear some 4-letter words, and now you're upset because the CD has no such words on it ... methinks you need to get a life and find something more constructive to do, let alone something actually worth complaining about.


Mike

Radford,
Virginia,
U.S.A.

Edited version should be labeled by the record company.

#23Consumer Comment

Fri, January 13, 2006

When a record company releases two versions of the "same" CD, they need to clearly label them. The edited version should be labeled "Edited for Content" or some such so that a potential buyer knows that another version, with the performers' true intent, also exists.

Once the decision was made to apply the "Parental Advisory" labels, it was only a matter of time before the big bully evil blue store would decide to refuse to sell a "Parental Advisory" record to ANYONE. Then the record companies were essentially forced to produce edited versions for distribution to these stores. Addition of a "Edited for Content" label standard would keep the consumer from having to do extensive research before buying a CD, and also punish stores that refuse to sell the unedited version.


Ben

Martinez,
California,
U.S.A.

One problem with your comment Denny.....

#23Consumer Comment

Fri, January 13, 2006

Now back to the real matter at hand.

Denny,


You state...

"Since it didn't have a warning label, then the OP should have realized that this cd didn't contain explicit lyrics."


Well that would work if the person already knew the songs and artist well. What if the person didnt know that there were "explicit lyrics" on a persons album in the first place. They would never know that they are not getting the full product.

As I stated before there IS a question about blame here. I am in complete agreement that the entity that holds the most responsibilty by far is the producer of the CD itself and not the retail establishment. But I also stated that if I were the retailer in this instance I would immeadiately raise the question to my supplier and the manufacturer themselves. I would have taken the merchandise back, without question. Then demanded a refund from my supplier or vendor explaining that this product was not properly marked as "imcomplete" or "edited from original content". I think the artist himself would have quite a tizzy as well when they found out that their "art" is being sold incomplete without proper identification or notice.

So to make good. I will back down on my harsh comments about Circuit City in "total". This in no way absolves CC of its horrible policies in other areas that we have locked horns over. But I still believe that the retailer in this instance should be just as upset as the end user. For even they (the retailer) is a customer in this case. A customer of a poorly labeled product.

While there are no laws that forbid this sort of practice, that doesnt make it right to do it. I still believe this person has a legit complaint. They wanted a product and bought one with no labels on it indicating that it had been altered. I think that if the puritanical side of society can demand notice of explicit lyrics, then society as a whole can demand notice when things have been left out. This will most likely come down to a pissing contest similar to "you say the glass is half empty, I say its half full". Which will get everyone nowhere. Just like saying we need labels on cars at dealerships that say "HAS ENGINE", yet putting no labels whatsoever on cars that are missing engines. I think I would rather have the labels on cars missing parts than the one that is complete. After all its COMMON SENSE that when your at a dealership and you see a new car there....its complete. If they suddenly changed that overnight (like they did several years ago for explicit lyrics on albums) there would still be people expecting the norm. For decades we have had no labels whatsoever on records. Be it with or without explicit lyrics. So the COMMON SENSE attitude of people would be, if you DONT see a label saying otherwise, you can assume its a full product. That has obviously changed. And I think the industry should address that. If they feel the need to put labels on one side of the spectrum to make it clear for half, then they should put labels on the other side to make it clear and fair for all.

And about the comment of people "taking responsibility for thier actions". I can throw that right back in your face.

Example:

Why are there labels in the first place? I'll tell you. Because parents out there are not taking responsibility for raising their own children. They want the government to manage their kids for them. Enacting laws to put labels on things so they dont have to do any research themselves about a product (sound familiar? hmmm?). If they spent some time and took responsibility for what their kids do and buy then there wouldnt be a need for the labels in the first place.

Why should people have to do research to hunt down a complete product while the people that want certain parts taken out dont have too?

Thus you see the glass half full, I see it half empty. Until both sides get their own glass it will not be resolved. Fair is fair.

When you buy a PC game there are several labels. Actually there is just one really, that covers many subjects. Like sex, violence, profanity etc. All nicely condensed with all the info stating everything. Whats wrong with doing the same on CD's? If its been edited....state it. I think missing content is far worse than profane content. Just as a missing engine in a car is far worse than a car with just a poorly running engine. At least you HAVE an engine!


Ben

Martinez,
California,
U.S.A.

Robert you just proved my case.......

#23Consumer Comment

Fri, January 13, 2006

Wow! Robert you really are still pissed that you got shot down over your hero McCarthy arnt you!?

Or is it that so many people (myself included) showed how your just a scam auto repairman for Just Brakes?

Lets see, you show up here with only words to diss me, nothing else. You make up stories about "Barney Tapes" to make people think your really here about Circuit City then fall right into attacking about me. Typical. You did this on all the other threads as well. You even stated so on one of the political threads that your only reason to be there was to jab me.

Who the hell is the "James Gang" anyways? And what purpose does it have on this thread? I think thats even more proof of your real motive here.(Besides Robert, your only allies on those political threads were TWO people....religious nuts. One, a redneck like yourself, and another just a housewife of a redneck trucker. Hardly a pissing contest worth noting if you ask anyone with a brain).

I think you made your points well and clear. Anyone that reads your posts knows just what kind of person you are. I am not the only one to point out how your a vindictive, gruff, and rude person that can really hold grudges. Many others have done so on other threads. So go live in your la la land with your two religious fanatic friends in Auto Rip-Off world.

Rememeber your the one that quoted "the customer is ALWAYS wrong". Wow, what a wonderful consumer advocate you are!

I think that quote along with your constant hunting me down speaks for itself. That quote alone shows your only purpose on this entire site is for confrontation, nothing more.


And about your "no disclaimers on the radio" crap......

People are not paying for each song or album they hear on the radio. Those stations can play whatever they want. But if someone is PAYING for a CD for their own personal ownership, thats a bit different. Hell man, even TV stations broadcast "This film has been edited for television" out of courtesy. But I guess being nice is not your cup'o'tea.


Here is a simple policy that a scam artist like yourself wont seem to understand.......

"Let the customer know what he is buying"


Im sure there are more important things for you to be doing with your life Robbie. Like baiting and switching your customers today on some brake jobs maybe? Or maybe you can go and defend some crook like Bernie Ebbers. Or how about some cult business like Primerica. I'm sure they could use your sort of "help". The Circuit City goon squad here would most likely "help" as well.

So lets just see how you "show" on all the Cicuit City threads from now on. Dont lie to yourself Robbie, you know d**n well you just cant resist now that you know I post on CC threads. You will hunt me down on every single CC thread hoping to get a jab at me.


Robert

Jacksonville,
Florida,
U.S.A.

One more thing Ben

#23Consumer Comment

Fri, January 13, 2006

You are the only person who thinks you get the upper hand in any discussion.

In two threads, the only cheerleaders you have are the James Gang. One is retarded, and the other is Canad...retarded also.

As for the Just Brakes thread, you still cannot show the ripoff. They do the inspection and tell you the total amount of the bill BEFORE they do the work. The customer has the option of doing it, or not doing it. It would be a ripoff if, and only if, they told you one low price to start working on the car, and then hit you up for the big money when the work was done.

You truly are a piece of work. You want everyone else in every thread to provide you with "proof" of everything they say, yet you will not do the same. You make wild claims and assertions, but when called on them, you throw in the disclaimers and try to change the subject. You may as well go to that thread now, as I am about to torpedo you like no other.


Robert

Jacksonville,
Florida,
U.S.A.

How do you find a hat to put on that huge head of yours Ben?

#23Consumer Comment

Fri, January 13, 2006

With your ego, it must be monstrous. Yep, I have nothing better to do than look for all the anti-capitalist drivel you print and go after you. Get a life.

Using your analogy, the radio stations should run a constant disclaimer about the music they play. Anyone with Sirius or XM can hear all the uncensored stuff they want. On regular radio, the stuff is clean. The radio stations don't clean it up, the record companies do.

Yep, every morning as I drive in listening to Howard, I'll be even happier knowing that constant disclaimer on the local stations won't be interupting the show.

You really need to get some help.


Denny

Honolulu,
Hawaii,
U.S.A.

The CD was complete

#23Consumer Comment

Thu, January 12, 2006

Since it didn't have a warning label, then the OP should have realized that this cd didn't contain explicit lyrics.

its the op's duty to find out what versions of cd are available for a title

liike there's widescreen and pan & scan versions of dvd's.

of course Ben is of those who dont like to take responsibility for their actions.


Ben

Martinez,
California,
U.S.A.

Nice BS story there Robert......stick to the post at hand

#23Consumer Comment

Thu, January 12, 2006

......and take your vendetta against me somewhere else.


Nice to see your still all fired up about being shot on the Just Brakes threads. Along with zillions of others.

Or are you still upset with me about finally putting your hero McCarthy in the grave on that OTHER thread?

What I have against Circuit City is their employees bashing every single report with lame excuses. Same employees. Same excuses. Same rip offs. Just as you did on the Just Brake threads.

Why are you here Robert? Just for me? You track me down on every thread. Its getting kind of pathetic.

Now to address the issue of this thread now that Robert is on the "ignore" list since his only reason to be here is this stupid personal vendetta.......

Denny, Omesshio, Jason (and whatever you impersonators decide to call yourself next),

I clearly stated that there is a QUESTION about where blame should really reside. Is it the manufacturer, or the retail outlet.

Now if you went and bought a copy of Moby d**k at the book store and found out that it was not the complete version, with no "label" or other markings saying so at the time of purchase, I'm sure you would be upset. If you ordered a painting of the Mona Lisa and it was only the top 50% instead of the whole thing, you would be upset. If you purchased flashlight, that didnt include the lightbulb or housing, and it didnt say that on the package, you would be upset.

Now in those scenarios, who do you complain to? The manufacturer, or the store you bought it at. My first response would be to contact the store I bought it at and say "hey, this packaging mentioned nothing about this not being a COMPLETE product". Still it IS up to question who should take the blame. But as the retail establishment that sold the product to the end user, they need to take at least SOME responsiblity. Thats part of retail. You do business with the end user, you must take some of the burden.

A music CD that has been alterd from its original form cannot be considered complete. It should have some sort of indication that it is NOT complete. Period.

Circuit City should know what it sells. And the manufacturers of the products it sells should be held accountable for their lack of information as well.

This person should get their money back from Circuit City if they wish. And Circuit City shouldnt argue. I think Circuit City has just as much right to be angry as well with the manufacturer. Once CC refunds the money to the end user, they should turn right to the manufacturer and ask for their money back from them.

Denny,

If you want to agree on the "Buyer Beware" clause. So be it. I'm just waiting for Circuit City to post that on their "policy" that you say is all over the place (and have yet to find at the local store here!).

Then tell me how your sales do.


Do you really think Circuit City is on the moral high ground by just saying "buyer beware" and not caring that the products it sells are not properly labeled from the manufacturer? Seems to me it would be great PR for Circuit City to come out and say "Hey we found problems with our vendors packaging and are addressing it with them to make sure our customers know EXACTLY what they are purchasing".

Its as simple as that. Do you want your customers to know what they are buying? I would. I cant see why anyone wouldnt.

This person bought a CD expecting it to be complete. It was not. There was no indication that it was not complete. Period.


Denny

Honolulu,
Hawaii,
U.S.A.

Again Ben, goes off the deepend

#23Consumer Comment

Thu, January 12, 2006

Yes it is buyer beware. THAT IS ALWAYS THE CASE. BUYER BEWARE. If a buyer wants to be ignorant on the items they purchase, then thats the problem of the consumer, not hte company that is selling the CD. Circuit City (or any other record/cd store) has no obligation to the consumer, but to price the d**n things out, and make sure that its priced correctly (if on sale, then the cd should reflect the price of that sale). Any other "consideration" are just customser service, meaning that if a customer has a question ( OP SHOULD HAVE ASKED ABOUT THAT CD before purchasing it), then the obligation on the employee's part is to answer as honestly as possible, or get someone who does have that answer.

Yes, there IS something to read, the LABEL/CD jacket/case. IF I dont see any text that states it has explicit lyrics, then its safe to assume that its a "clean" version. Warning lables for cd's have been on CD's since the 90's, Ben, so if you dont see those labels, then the CD has nothing that is offensive!


Buyer, should pay attention to what they arE BUYING, Ben, but you and your ilk are too busy blaming "big coporate company" because you want to place blame where it doesn't belong

There was plenty to READ ben, that the CD didn't have explicit lyrics, since it did not have the warning label. Do YOU put a warning lable on things that are SAFE , Ben?


Circuit City doesn't have to take it up with anyone. They are there to SELL The item. Like te OP you are looking for a scape goat for your inability to read and ASK questions if you can't find your answer for yourself!


Circuit CITY knows what its selling; its selling what the distributors send them that are ordered by their coprorate offices to tstock on their shelves.

Have you worked in RETAIL at all ben? Did you absolutely know everything that you sold in your store Ben? I doubt it Ben, on both questions. You "talk" like you've never had to serve customers, Ben.


Again, Ben, manufacturers put warning labels on items that need warning labels. NOT on things that are SAFE Ben.

The information is avaialbe on that CD ben, that since there was no label, that the CD was probably not going to have EXPLICIT lyrics, Ben. Is that hard to understand Ben? That if it doesn't contain anything that would be considered objectionable, that it wont have a warning label. Do you know what a wARNING label is for Ben?

Then ben EVERY store must stop selling CD's because there are many many cd's that do not have warning labels on them, even though they do not contain explicit lyrics. They should close up, and the record companies should stop producing CD's cause there are no warning labels to warn people that there are NO explicit lyrics in the cd. Since you want them to put warning labels for everything, even though a person might be buying songs that were featured in the Barney Tv Series. Yes, let's put a warning label telling consumers that this cd they are buying DO NOT CONTAIN explicit lyrics, so if you are offended by a purple dinousaur singing the ABC's, and they still buy it, they were warned about it before hand.





"Buyer Beware: our products may not be properly labled. Certain information may be left off of this packaging that can affect your enjoyment and/or use of this product. What the package says, may not be whats actually in it. We are not responisble. Please contact the manufacturer. Thank You! Circuit City."


Yes, buyer beware, because consumers like Ben, need to have warning labels on everything, whether or not a cd contains no offensive lyrics whatsoever, since he is too dumb to make that assertation in his own.


Robert

Jacksonville,
Florida,
U.S.A.

I am mad as hell, and I'm not going to take it anymore!

#23Consumer Comment

Thu, January 12, 2006

I bought a Barney video for my kid when he was 2. It also did not have any type of Parental Advisory sticker on it. It contained nothing offensive at all, other than the mind numbing pablum that is Barney.

At the same time, I bought an "R" rated movie for my wife and I. It did have an advisory sticker on it.

Granted, I do have a triple digit IQ, and can figure things out for myself, but I was able to identify very easily, without anyone's help at all, which was the "clean" video, and which was not.

Not everyone needs someone to hold their hand all the way through life Ben. Some of us are happy to think for ourselves. What exactly do you want the cashier to do? Ask everyone who buys a video, game, CD, or DVD if they know they are buying one that does not contain dirty words? Do you really want them to do this? Think about it for a while. I would be offended if they did it to me. I would be offended because it would appear they thought I was some blithering dolt who is unable to make my own choices without their assistance and advice.

I do not expect, nor WANT, anyone else to try and censor what I say,see, read, or hear. Go rent or buy a copy of Fahrenheit 451. It might awaken you some. In that society, the consumers were unable to make decisions for themselves. Have fun with that.

By the way...why do you have such a hard-on for Circuit City and it's employees?


Ben

Martinez,
California,
U.S.A.

Denny

#23Consumer Comment

Wed, January 11, 2006

If the "clean" version "wont have the sticker" as you say then I guess its just buyer beware according to you?

If a person plans on buying a CD, they should know what they are getting. Both you and Jason are bantering about the customer's inability to "read". Yet here you are saying that there is "nothing to read".

What the hell do you expect!?


How in the hell do you expect a customer to "pay attention"?

Pay attention to WHAT?

You made the case for us. There was NOTHING TO READ. Nothing to pay attention TOO.

Now if this a complaint against Circuit City, or the publisher of the CD, is up to question. But as the RETAIL portion of the flowchart, it is Circuit Cities responsibility to make sure that the end user, that came into their place of business, is aware of what they are buying if the manufacturer doesnt. If Circuit City doesnt want that responsibility, then they need to take that up with the manufacturer themselves and address the issue so that the consumer is not misled. If you ask me, that would be my angle if I were in upper management of CC. I would be howling mad at the manufacturer for duping my customers. Its my duty to bring this to their attention. As the retail establishment there in the trenches with the end user, I wouldnt want this sort of headache the manufacturer put me in. Do you really think thats whats happening here? Doubt it by the comments from the two of you. Your angle is the same as always.......

"Your problem, not ours, move along"

Circuit City should know what it is selling. It should also know if the manufacturer of what its selling is not packaging its products properly. Circuit City is the last point of contact with the consumer and thus....THE POINT OF CONTACT WITH THE CONSUMER IN REGARDS TO PROPER PRODUCT INFORMATION.

If they dont want to do it, then get out of retail. They are not cut out for it.

Now if you intend to continue saying that the "buyer must beware", so be it. Thats fine. Its your right to say. And its Circuit Cities right to do.

If that is the case then I suggest that anyone that purchases CD's from Circuit City remember this thread....and.....

"Buyer Beware: our products may not be properly labled. Certain information may be left off of this packaging that can affect your enjoyment and/or use of this product. What the package says, may not be whats actually in it. We are not responisble. Please contact the manufacturer. Thank You! Circuit City."

Why dont you put that disclaimer in a Circuit City commercial. Then tell me how your sales do.


Eric

Margate,
Florida,
U.S.A.

Oh God....

#23Consumer Comment

Wed, January 11, 2006

This has NOTHING to do with Circuit City.

This album was released by Geffen Records, who are the ones to put warning labels on records (I work in the industry, and we still call them records, :)).

Retailers have no responsibility in this whatsover. A CD (to be current) goes from label to distributor to retailer. The only responsibility of the retailer is to put the price on it.

For future reference, a sticker or superimposed label means the dirty version, nothing will mean clean version. Of course this only applies if there are two versions.


Denny

Honolulu,
Hawaii,
U.S.A.

Ben, why would there be a parental advisory for a cd that has nothing offensive on it?

#23Consumer Comment

Wed, January 11, 2006

Parental Advisory "stickers" are only available/put on cd's that have offensive lyrics. If the CD was the clean version, IT WOULDN"T have that stickeR!

OP is clearly making a mountain out of a molehill, based on his inability to read carefully.


Ben

Martinez,
California,
U.S.A.

Uh....Jason.....did you READ the post?

#23Consumer Comment

Wed, January 11, 2006

Jason,


You clearly dont pay much attention to the posts do you? Are you so hell bent on dissing every Circuit City post that you actually think you can make things up?

The poster clearly stated that there was NO STICKER about parental advisory. They had to look up online.


Now why would they need to do that if it was "clearly labeled" as you say?


The post is legit.


Cory

San Antonio,
Texas,
U.S.A.

Dummy Me

#23Consumer Comment

Wed, January 11, 2006

Bought a dvd. It was wide screen instead of full screen. Did I blame the store for my not looking at the cover. No. Dummy me, should have paid more attention. I just returned it for the other version. I'll pay better attention next time.


Cory

San Antonio,
Texas,
U.S.A.

Dummy Me

#23Consumer Comment

Wed, January 11, 2006

Bought a dvd. It was wide screen instead of full screen. Did I blame the store for my not looking at the cover. No. Dummy me, should have paid more attention. I just returned it for the other version. I'll pay better attention next time.


Jason

Crystal Lake,
Illinois,
U.S.A.

hahaha

#23Consumer Suggestion

Wed, January 11, 2006

well this isnt a complaint, this is just somebody not reading the label...

it will say plainy on the price tag on the front of the cd, "Clean"

sorry.... this is not at all a complaint

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