Complaint Review: Circuit City

You wanted responce to these two claims so here goes!

1)The return policy at Circuit City.

The return policy at CC is the same as every other brick and mortar in regards to computers. You have two weeks for defects. CC accepted the return but didnt do another one because that laptop would have the same problem. It is good advice to go to Toshiba as it seems to be a problem with that model.

2)The quality of the products that Circuit City carries.

We carry high end and low end products. In the last year I have had three computers returned because of problems. Factored in with my 10 sales a day that is a pretty good ratio. Of course the higher end products will have less issues then the low end products. If I find out a comptuer has a problem (we have had three this year) I dont sell it. As stated that laptop is sold in many other places so it isnt CC's fault.

What you can do is see if you can exchange it with another similar priced laptop. If you didnt get that laptop with rebates (it would have been $500 if you did) you can spend $30 more and get the Acer AS3003wlci and it will be a much better product. I fear you probably wont ever be happy with that laptop running XP. It simply dosent have enough RAM and paying for extra would cost you more then a better laptop. Toshiba has been really hit or miss with overheating problems.

Good luck with getting it resolved though.

Well I guess really my only response to that non-sense would be that Best Buy also carries this laptop, Toshiba also carries it on their website... It IS stupid to claim it as Circuit City's laptop

Jason, you just done a great job for Circuit City.

With all respect to Circuit city employees, Jason just confirm me about problem and ethic at Circuit City. Now I know the things that I wonder in my reports are true.

***** I also claim that the laptop which I buy is less cost but it should not identify that it must have the problem. ****************

I am hard worker so every cents that I earn must more difficult than Jason (I assume he is Circuit City Employee). So I buy the things that reasonable for me.

Just for your info Jason, I just buy 1 desktop with pentium D 830 more than $1,000 to serve as main center for internet support when I travel with this toshiba around Ohio in just 2 months and thanks for my luck I did not buy it from Circuit City.

******So if anybody read this report please beware about Circuit City ethic, they get easy money because they have the people like this just want easy money not care about customers and claim this is customer fault that buy the cheap one.
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So I will leave my comments here and will not reply anymore to the representative from company that have ethic problem.

*******He also confirm me that Circuit city have the same problem with this module, so Circuit city caries second grade products!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jason are your boss know that you just confirm to everyone this is real problem and your guy did to get easy money from customers without try to stop sale when your guy found this problem.
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I am also wrote in my first report that I want to change for the new brand(identify more info: I really want to spend more ~ $600 for another Toshiba high grade but the people there Assist Sale and Sale Manager never listen), so Jason (as Circuit City employee) never listen or read what customers complain. **** This show the customer care *****

***** I never put any word in my report that Circuit City must replace the laptop for me after I try the second time I never claim that I need any legal action. I just report that I wonder about policy and no one may be not notice and second one about the quality of the products that Circuit City carries*********

In conclusion.

*** If anyone read this report, please consider all the information here.
*** I am the customers that found the problem and they (Circuit City ) never listen just try to claim that it is my fault to be one of stupid customers ( Jason not call me stupid but I assume by myself, he did tell that I buy cheap one and I deserve what I should get), they know the problem but why they are not willing to help?????????????????? or Stop the sale at least not expand problem to other customers???????????********

**** To be fair for Circuit City:This computer module sale at other store also, Is it true about Jason claim this module have the problem or Just Circuit city carries the second grade with the same Brand and Module????????
This is not concern with my questions, please read my questions carefully.
*******

**** Please compare to other stores before you buy anything from this company******

Good Luck for all hard workers, you need to keep your money for good things.

Just as I asked....

You're laptop that you have there does have heat problems no matter how many times you exchange it, we had the same issue in my store

It's not something that even Toshiba can fix for you, sorry

This laptop is also cheap, you pay for what you get

Obviously Circuit City is being reasonable in protecting their stock and know the problem better then the manufactuer

Sorry for the inconvience, again, you pay for what you get

Thanks for all replies:
Please read my report carefully.
I point to 2 objects.
1)The return policy at Circuit City.
2)The quality of the products that Circuit City carries.

If you really want to reply, please provides deatil for these 2 objects with evidence that you have.

This is the other information which provide more detail.
For the computer it is Toshiba Sat L25-S119, I call Toshiba Support, they accept this is the problem and need me to send for repair. I use Chill Mat to reduce the problem. The reason that I still not send it to repair because I need to use some notebook everyday for 2 months.
I work in computer for some years, I use a lots of Desktops and Notebook Computers. Normally Toshiba(at high price) is very good and have no problem for me. Just this module is very new and I need something quick and less cost.
For Heat problem I use temp strip to measure. I can provide more detail after I get information back from Toshiba.
For Circuit City people, please realistic and go to the point of the report.

Thanks for all replies:
Please read my report carefully.
I point to 2 objects.
1)The return policy at Circuit City.
2)The quality of the products that Circuit City carries.

If you really want to reply, please provides deatil for these 2 objects with evidence that you have.

This is the other information which provide more detail.
For the computer it is Toshiba Sat L25-S119, I call Toshiba Support, they accept this is the problem and need me to send for repair. I use Chill Mat to reduce the problem. The reason that I still not send it to repair because I need to use some notebook everyday for 2 months.
I work in computer for some years, I use a lots of Desktops and Notebook Computers. Normally Toshiba(at high price) is very good and have no problem for me. Just this module is very new and I need something quick and less cost.
For Heat problem I use temp strip to measure. I can provide more detail after I get information back from Toshiba.
For Circuit City people, please realistic and go to the point of the report.

Thanks for all replies:
Please read my report carefully.
I point to 2 objects.
1)The return policy at Circuit City.
2)The quality of the products that Circuit City carries.

If you really want to reply, please provides deatil for these 2 objects with evidence that you have.

This is the other information which provide more detail.
For the computer it is Toshiba Sat L25-S119, I call Toshiba Support, they accept this is the problem and need me to send for repair. I use Chill Mat to reduce the problem. The reason that I still not send it to repair because I need to use some notebook everyday for 2 months.
I work in computer for some years, I use a lots of Desktops and Notebook Computers. Normally Toshiba(at high price) is very good and have no problem for me. Just this module is very new and I need something quick and less cost.
For Heat problem I use temp strip to measure. I can provide more detail after I get information back from Toshiba.
For Circuit City people, please realistic and go to the point of the report.

Thanks for all replies:
Please read my report carefully.
I point to 2 objects.
1)The return policy at Circuit City.
2)The quality of the products that Circuit City carries.

If you really want to reply, please provides deatil for these 2 objects with evidence that you have.

This is the other information which provide more detail.
For the computer it is Toshiba Sat L25-S119, I call Toshiba Support, they accept this is the problem and need me to send for repair. I use Chill Mat to reduce the problem. The reason that I still not send it to repair because I need to use some notebook everyday for 2 months.
I work in computer for some years, I use a lots of Desktops and Notebook Computers. Normally Toshiba(at high price) is very good and have no problem for me. Just this module is very new and I need something quick and less cost.
For Heat problem I use temp strip to measure. I can provide more detail after I get information back from Toshiba.
For Circuit City people, please realistic and go to the point of the report.

What kind of heat problem are you experiencing and what model laptop is it?

What kind of heat problem are you experiencing and what model laptop is it?

Your problem seems to be with the manufactuer, and not with CC. You should contact them about the problems and see what they can do for you.