Complaint Review: Circuit City

I purchased a refrigerator, a stereo and a television from Circuit City and purchased a warranty on each item.

My complaint is I phoned Circuit City six times for warranty service and met only with a recording stating to leave my name and phone number and a representative would get back to me.

Circuit City never returned my calls. I was stuck with three warrantys and absolute non-response.

I telephoned a manager @ Circuit City and after a very long conversation with him, he agreed to refund the warranty funds "But I'm going to pro-rate the refund." I said, "No, Sir, that is exactly why we are having this conversation. CIRCUIT CITY FAILED TO RETURN ANY OF MY PHONE CALLS RE WARRANTY SERVICE. I want a refund, in full." Manager stated: "You raise a very good point."

All in all, products were okay, but the warranty service is non existent and I would recommend that no one buy it.

Jacklynne
Las Vegas, Nevada
U.S.A.