Complaint Review: Circuit City

In September 2000 I purchased a Compaq computer for Circuit City along with an extended warranty. At this time the salesman stated that if anything was wrong with this warranty a repairperson would come to my residence to repair said computer so i purchased the warrenty at a cost of $319. When i connected the computer i discovered a static in the speaker. I contacted Circuit city and spoke with the CSM Alethia, she stated that she had a cpu on loan due in shortly when the cpu arrived she would me so that i would not be without a computer while mine was repaired. The cpu for the model requested was out-of-stock so i was sold the floor model at a discounted price I questioned both the salesman and manager whether there was anything wrong with the cpu if so i would choose another model they assure me nothing was wrong. As of this date nothing has been done to replace nor send out a repair the speaker even after repeated contacts with both the local store and headquarter. The problem is the plate on the back of the cpu is not secure resulting in a poor connection. Resolution of this problem would be greatly appreciated and would restore my faith and confidence in Circuit City I nolonger purchase anything from them, also when asked about their service I advise do not purchase computer from them.

Emma
Savannah, Georgia