Complaint Review: Circuit City Stores

November 12/08, I bought a laptop in Circuit City Stores Inc. I was in an emergency (my old computer went down) and I depend on a computer to work (on line tutoring and translations services).

The laptop is a Toshiba TOS L305S5907, which costs $ 659.96, without any further discount even though the laptop was a displayed one, and had small scratches, but I bought it, because it was the only one I could afford and I was on a hurry.

But, the seller, Mr. R. Biggs, who was not very helpful but almost absent, did not tell me that the computer was damaged, on the contrary he assured me that it was ok, that it was just been displayed in the store.

When I went home, the laptop, which was connected to the wall, worked fine only until the battery got empty and the laptop shut down. I could not turn it on again. Next day (the battery was been charged half during the night), I turned it on, and again the computer shut down when the battery got empty even though it was connected to the wall.

It seems that the laptop works only with the battery!! Though, I can see the computer receives power from the external power source since the AC power light is on (the battery light too), but not the on/off light. The worst is that while the laptop is working the battery does not get charged but gets empty. The laptop doe not use the external power even though is connected to the wall.

I was in Circuit City store, and I was astonished by the indifference of the sellers when I told what happened with my laptop. One of them told me that it wasn't anything to do. That I could go to Ventura and ask for get another one or use the Toshiba's guaranty, but he could do anything for me. When I went home, I cold to the store and told again to another seller what happened and he answered the same: nothing to do, because they were closing and did not have technical service anymore, and I could just use the computer with battery!!

It means that I would maybe be able to work with the computer 3 hours daily until the battery -which charges half during the night- gets empty???

This distressful situation has cost me money and time, and nobody takes the responsibility of an unfair treatment from part of Circuit City. That Circuit City is going bankrupted does not mean that they can swindle and treat people like they have treated me and sell them any junk they have for recover what they lost.

Now I have to begin a long and upsetting journey to get my computer repaired or change if I am lucky while I will miss a lot of work and income.

GLG
Goleta, California
U.S.A.