Circuit Citys Stores ripoff dishonest will not honor warranties Albany Georgia
My complaint is about customer service, and the merchandise that is being sold. It is sold as is or you can buy an extended warranty which is no good what I understand.
Now to my complaint. I had a computer system bought for me because I recently became disabled so I could try to make some money to help my income.
I had problem with the computer within the 14 days of the instore warranty but they would not take care of the problem. They said that it was passed the date and that they could send it off to be repaired and that I would have to pay for the shipping.
After numerous calls to the store they told me to bring it in and they would look at it so I did. They kept it a week and I had to call to see if it was ready they said to come and pick it up that it was ready. The computer was still not working. They told me that they could not do anything about. And give me back the computer and told me to have a good day.
I have written circuit city and still no results. I have written the better business bureau. I have also done some research and found that they have a complaint from virginia bbb and it about failing to honor warranties it was filed in dec.6 2004. Let's get this message across to all consumers. Thank you.
Jonathan
dawson, Georgia
U.S.A.
2 Updates & Rebuttals
Jonathan
dawson,Georgia,
U.S.A.
circuit city albany ga
#3Author of original report
Tue, December 20, 2005
this is to the remark about the computer problem i have tried the manufacturer and they told me to contact circuit city.because of the date of the incident i talked with 5 different people about the problem at circuit city.then they tell me to contact the manufacturer again. i did, when i called the hotline for circuit city they put me through to a guy that i have already talked to at the local store it is just a runaround.
i have been in the retail business for over 25 years even owned my own business.i worked at walmart as a support mgr.so i know the ends and outs of policy.stores can be opened by people and can be closed by people.and i know circuit city is a big business as well as walmart.but customer service is just out the door.
you know they always said that the customer is always right.but of course i don't always beleive that either all the time.i just hate to pay 1500.00 for something that does not work properly.what really upset me is when i told them about the keyboard not working they admitted it and said that he would talk with the manager about it.he did and told me that they were no going to do anything about it and told me to have good day.i give up. but i will not buy anything from circuit city.
when you buy something you had better drill evey aspect of what you are purchasing. i have learned alot.sincerly jonathan
Sheila
Graham,North Carolina,
U.S.A.
Have you tried the manufacturer
#3Consumer Suggestion
Mon, December 19, 2005
If the computer broke within 14 days, it was probably still under warranty by the manufacturer. Have you tried contacting them? There is probably information on this that came with the computer.