Cirro Energy Owned by NRG with subsidiaries Reliant, Green Mountain and Pennywise Energy along with Cirro Energy. Cirro Signed Me Up for Unauthorized Onerous Contract during transfer after bought out Pioneer Energy Houston Texas
Nature of complaint: Contract Issues Problem description: Cirro Energy bought out Pioneer Energy August 2018 and both companies stated they would honor all remaining contracts from Pioneer. It was stated on websites and emails sent to customers. However, I received an email from Cirro stating I was signed up for their "Smart” Simple 36 Plan which turns out to be a 3 year contract with Cirro Energy at about 13 cents per kWh. I never signed up for this and don’t want it EVER! My remaining contract with Pioneer is until August 31st, 2019 at .0834 cents per kWh with no service charges and no charges if below a certain level of use (as some plans have). It is a fixed .0834 cents/kWh. I have all the relevant contract paperwork from Pioneer Energy and I submitted it online to Cirro Energy and Pioneer Energy also submitted my contract information to Cirro. I was told the correct contract would be straightened out & in writing by August 31st.
It has been over 3 weeks since Cirro started my service & Cirro STILL has me down for the plan THEY signed me up for! I have called & emailed so that I can set up my online account & set up auto bill pay but I cannot do any of that until they put the correct contract in writing! I also asked them when my first bill would be due & they told me to contact CenterPoint Energy & refused to answer the question. When they respond back by email, it takes them 5-6 days to respond and their answers are unhelpful and illogical & do not address their plan of when my correct contract will be sent to me. They appear obstructive in their behaviors.
Desired Resolution: Correct contract in writing in timely manner that reflects Pioneer Energy contract terms as stated during transfer between Pioneer and Cirro. End of obstructive behaviors and more timely customer service responses that reflect actual problem-solving skills. Note: I did NOT choose Cirro Energy as my service provider, I did NOT choose the "Smart” Simple Plan they STILL have me enrolled in, and I will NOT choose them in the future when I actually DO have a choice!