CIT, Formerly- Commercial Investment Trust harasment, Debt collectors, FTC violation Oklahoma City Oklahoma
I took a job with CIT after Dell Computer Corporation laid me off. I had written hundreds of thousands of dollars worth of business for the two companies. CIT is the Dell Preferred Account- or charge account. The CIT Corporation is 100 years old, and they are very set in their ways. Lately some people have been trying to make things better for people doing business with the company. Back in the 1980s our Government passed some laws called the FDCPA (Fair Debt Collection Practices Act.) This says you cannot threaten, harass, intimidate, call after hours, and call people on the job when they are not allowed to receive calls there. I was handling mortgage accounts not very late, only a few days. I was instructed not to be too bad to this group.. Well, the auto-dialer Davox doesnt care about laws, time zones, or how many times a day they get calls from this evil machine- Oh it is harassing them. My beautiful auto dialer calls this nice lady up on April 10, 2008 and she says this is a work phone and we keep calling- she is not able to receive calls there, which is a violation under the FDCPA if we kept calling. Maybe it was a cell phone for a self employed person, or it was labeled wrong; I removed the number thinking I have done some good; guess what- this poor, poor lady has another account with CIT and I am connected with her again an hour or so later AT THE SAME WORK NUMBER. I am a man of my word, and I apologized, did not attempt to collect on her 2nd Mortgage, and sought advice of questionable management- who said its just a system error. So I get fired for being- Polite, Honest, Respectful, & Courteous. Get a loan with CIT and contact the FTC for harassment; thats my advice.
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Cit disgruntled employee
Oklahoma City, Oklahoma
U.S.A.
3 Updates & Rebuttals
Robert
Buffalo,New York,
U.S.A.
NY State Lawsuit - The Verdict is IN
#4Consumer Suggestion
Wed, June 11, 2008
Several significant findings were made by the court on May 23, 2008 against Dell.
You can read the summary at the NYS Office of the Attorney General website,
http://www.oag.state.ny.us/press/2008/may/may27a_08.html
In part, the summary states:
According to the decision, Dell deprived consumers of the technical support to which they were entitled under their warranty or service contract by:
Repeatedly failing to provide timely onsite repair to consumers who purchased service contracts promising onsite and expedited service;
Pressuring consumers, including those who purchased service contracts promising onsite repair, to remove the external cover of their computer and remove, reinstall, and manipulate hardware components;
Discouraging consumers from seeking technical support; those who called Dell's toll free number were subjected to long wait times, repeated transfers, and frequent disconnections; and
Failing to provide rebates that were promised to consumers.
Justice Teresi concluded that Dell lured consumers to purchase its products with advertisements that offered attractive no interest and/or no payment financing promotions. In practice, however, the vast majority of consumers, even those with very good credit scores, were denied these deals. In a classic bait and switch scheme, DFS instead offered consumers financing at high interest rates, which often exceeded 20%. Dell and DFS frequently failed to clearly inform these consumers that they had not qualified for the promotional terms, leaving many to unwittingly finance their purchase at high interest rates.
The decision also held that DFS incorrectly billed consumers on cancelled orders, returned merchandise, or accounts they did not authorize Dell to open, and then continually harassed these consumers with illegal billing and collection activity. Although many consumers repeatedly contacted Dell and/or DFS to advise them of the errors, DFS did not suspend its collection activity and Dell failed to expeditiously credit consumers' accounts, even after assuring consumers it would do so. As a result, many consumers have been subjected to harassing collection calls for months on end and have had their credit ratings harmed.
Further, the entire decision is available at http://www.oag.state.ny.us/press/2008/may/delldecision.PDF
New York State consumers who had problems with Dell as outlined in the summary should contact the Office of the Attorney General to provide documentation so they may be included to receive restitution.
The "penalty/restitution" phase is ongoing now under "discovery" so folks in NY who didn't complain to the AG before, should do so now to have a chance at any possible restitution!
Cit disgruntled employee
Oklahoma City,Oklahoma,
U.S.A.
update
#4Author of original report
Wed, June 11, 2008
Oh yeah- they have drug addicts and losers calling people up, lying, threatening and harrassing them while using the WINDOWS MILLENIUM opperating system.......G
Cit disgruntled employee
Oklahoma City,Oklahoma,
U.S.A.
Dell, CIT, harassment, mortgage collections,
#4Author of original report
Wed, June 11, 2008
Kathleen R. Lyons, SPHR
HR Assistant Vice President
The CIT Group, Inc.
715 S. Metropolitan Avenue
Oklahoma City, OK 73108
405. 945.1479
kathleen.lyons@cit.com
Marilyn K Jeffries
Team Leader
The CIT Group
405-553-4737
Fax: 405-553-4702
(this is a mean, mean, nasty person)
February 22, 2005
A San Francisco law firm has filed a class action suit against Dell Inc., the world's largest purveyor of personal computers, and financial partner CIT Bank, claiming that they are systematically deceiving customers who buy Dell products.
New York Attorney General Andrew M. Cuomo has filed suit against Dell, one of the worlds leading computer companies, and Dell Financial Services, LP (DFS).
At Dell, customer service means no service at all. Dells consumers were intentionally misled, and they had to pay for that privilege. I hope this lawsuit sends a message to companies large and small that delivering a product is simply not enough the promises they make must be delivered as well, Cuomo said.
The lawsuit accuses Dell and DFS of engaging in bait and switch financing tactics and failing to provide their customers with adequate customer service.