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CitEcart subpar customer support and lousy equipment lousy un cooperative Charleston, SC 29414 South Carolina
I have had Nothing with my CitEcart since I bought it and the CitEcart people are nonresponive. they blame dealer and the problem is I followed up with ?CitEcart personally so I know THE COMPANY is the problem. my dealer wont deal with them any more or deal with them for parts. I was told by THE COMPANY that they had a new dealer But I called Dealer #2 and they stated that dealer#2 refused to handle them because of THE COMPANY lack of parts which is the problem I have experince
SIX WEEKS I need the part today and you are the manufacture point and you want me to pay shipping after waiting 6 weeks and your web site sucks YES I WANT ALL THE PARTS CALL 251 533 4874 TO AFFIRM ALL DETAILS OF YOUR COMPANY'S LACK OF CUSTOMER NEEDS
2 Updates & Rebuttals
CONTINUE CITECART OWNER SUPPORT DO YOU WANT TO BUY FROM THIS COMPANY?
#3Author of original report
Thu, July 06, 2017
citEcar
Charleston,South Carolina,
USA
Far from a ripoff
#3REBUTTAL Owner of company
Fri, June 16, 2017
I'm not quite sure why this post is on Ripoffreport. This customer contacted us to purchase parts for his vehicle. We offered to sell him parts for his vehicle and offered two different shipping options - standard and expidited. He chose the standard shipping method in order to save money, yet now is saying we ripped him off. That doesn't make sense. Here is the last email string:
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Charles, I’m sorry but we have no way to get the part to you today as it is out of stock. I can offer you the following options: