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  • Report:  #1378008

Complaint Review: citEcart jackson/Kevin

CitEcart subpar customer support and lousy equipment lousy un cooperative Charleston, SC 29414 South Carolina

  • Reported By:
    Mad?CitEcart owner — fairhope Alabama USA
  • Submitted:
    Fri, June 09, 2017
  • Updated:
    Thu, July 06, 2017
*REBUTTAL Owner of company: Far from a ripoff *Author of original report: CONTINUE CITECART OWNER SUPPORT DO YOU WANT TO BUY FROM THIS COMPANY?

I have had Nothing with my CitEcart since I bought it   and the CitEcart people are nonresponive.   they blame dealer and the problem is I followed up with ?CitEcart personally so I know THE COMPANY  is the problem. my dealer wont deal with them any more or deal with them for parts.  I was told by  THE COMPANY that they had a new dealer But I called Dealer #2 and they stated that dealer#2 refused to handle them because of THE COMPANY  lack of parts which is the problem I have experince

 

SIX WEEKS I need the part today  and you are the manufacture point  and  you want me to  pay shipping after waiting 6 weeks  and your web site sucks    YES I WANT ALL THE PARTS CALL 251 533 4874   TO AFFIRM ALL DETAILS  OF YOUR COMPANY'S LACK OF CUSTOMER NEEDS 

 
 
 
i------  COMPANY'S Original Message ----------
From: Kevin Marques <support@citecarev.com>
To: carmbru01@juno.com
Subject: Re: vin 1g9ba2117fg4110   cart I need parts for
Date: Thu, 08 Jun 2017 21:05:08 +0000

 
Hi Carmbru01,
 
the passanger axle is part number #

2402100-077 currently not in stock $148.75 plus shipping.  

if you would like to proceed with the order is about 6-8 weeks out. let me know what you'd like to do so i can further help you. 

2 Updates & Rebuttals

CONTINUE CITECART OWNER SUPPORT DO YOU WANT TO BUY FROM THIS COMPANY?

#3Author of original report

Thu, July 06, 2017

Your company is withholding the MANUAL that your representative said was required to get the correct part I need when I provided the Serial Number of Your product so you have the correct information  and parts list for this product . Then you state the part Not in stock with the history of dealing with your company via my dealer  for parts in past this is the SOP for your company. Your company's internet footprint has lots of examples of this type of action Not with me Alone.  Since I went to school with the owner[s] of CMAC  and H&M both,We have a pretty good view of your business practices both dealer and customer.  The proper business path Should have been 1) I give your rep the serial number and any information besides and 2] you get the part even pull it off another cart on your follow.   Six weeks is NOT a reasonable time when you have a warehouse full of parts and when I personally have received this answer  on TWO  events.      
THEN your Memo 06/16/17 stating your company is withholding  tour company's goodwill if I don't do what you want. WHEN  are you going to do what customer/owner of YOUR PRODUCT NEEDS.  The fairhope Gulfshores  Orange Beach area have a large Cart purchasing customer base  that are close knit.
 
I would think your company would recognize your error and would want their current owner positive post RATHER than antagonistic method you are authoring.
 
         
----- Original Message ----------
From: Justin - Bintelli <support@citecarev.com>
To: carmbru01
Subject: Re: vin 1g9ba2117fg4110   cart I need parts for
Date: Mon, 19 Jun 2017 20:10:37 +0000
 
 
Charles, it has nothing to do with blackmail. You have placed no parts order, paid no money for parts. Nothing is currently on order for you. Companies are not required to sell their products to every customer. We are choosing not to take any further orders from you at this time due to the past circumstances and the way you chose to handle this purchase attempt as it seems doing business with you will not result in satisfaction from either party.
 
Ticket: bintelli.freshdesk.com/public/tickets/e95a82d2ee8fed67d0a4a0960e5bd89c25aa945fce1a c54b0c5bc5c3e3b63f1d
 
Justin Jackrel
Bintelli, LLC
On Mon, Jun 19 at 4:04 PM, Charles <carmbru01> wrote:
I am waiting on your company's reply my request for all parts and the Manual promised per Justin - Bintelli <support@citecarev.com> in his blackmail attempt memo below.
 
 
---------- Original Message ----------
From: Justin - Bintelli <support@citecarev.com>
To: carmbru01
Subject: Re: vin 1g9ba2117fg4110   cart I need parts for
Date: Fri, 16 Jun 2017 14:13:41 +0000
 
 
Charles, please note that due to the Ripoffreport that you filed, we will be placing a hold on this parts order until that is removed. We offered you expedited shipping options, which you declined. To submit a report on that website is unjust. With over 10,000 parts there will be times that parts are backordered. While rare, when that happens we always give customers the option to expedite their part, which you declined. We still can get it expedited if you need, but will not be able to supply any parts while that inaccurate report is published.
 
 
Ticket: bintelli.freshdesk.com/public/tickets/e95a82d2ee8fed67d0a4a0960e5bd89c25aa945fce1a c54b0c5bc5c3e3b63f1d
 
 
On Fri, Jun 9 at 4:08 PM, Carmbru01 <carmbru01> wrote:
with the axle I need bearings etc for install  
 
---------- Forwarded Message ----------
From: "carmbru01@juno.com" <carmbru01>
To: support@citecarev.com
Subject: Re: vin 1g9ba2117fg4110   cart I need parts for
Date: Fri, 9 Jun 2017 19:36:18 GMT
 
 
I guess   The cheapest way 
--even though your company  should have the parts on site - please advise the date shipped from manufacture - and means of transport
 
-------- Original Message ----------
From: Kevin Marques <support@citecarev.com>
To: carmbru01
Subject: Re: vin 1g9ba2117fg4110   cart I need parts for
Date: Fri, 09 Jun 2017 16:13:58 +0000
 
 
Hi Carmbru01,
 
I’m sorry but we have no way to get the part to you today as it is out of stock. I can offer you the following options:
 
$148.75 plus ground shipping from Charleston to you. The lead time in receiving the part from the manufacture is approximately 6-8 weeks
 
or, if you would like to expedite the part, we can have the manufacturer air ship it to us, but being that this is a heavy part, the air shipping would be approximately $225, but we could get the part in a week or two instead of 6-8 weeks. Please let me know how you’d like to proceed.
 
 
Ticket: bintelli.freshdesk.com/public/tickets/e95a82d2ee8fed67d0a4a0960e5bd89c25aa945fce1a c54b0c5bc5c3e3b63f1d
 
Kevin Marques
Bintelli, LLC
Product Support
 

citEcar

Charleston,
South Carolina,
USA

Far from a ripoff

#3REBUTTAL Owner of company

Fri, June 16, 2017

I'm not quite sure why this post is on Ripoffreport. This customer contacted us to purchase parts for his vehicle. We offered to sell him parts for his vehicle and offered two different shipping options - standard and expidited. He chose the standard shipping method in order to save money, yet now is saying we ripped him off. That doesn't make sense. Here is the last email string:

---

Charles, I’m sorry but we have no way to get the part to you today as it is out of stock. I can offer you the following options:

1) $148.75 plus ground shipping from Charleston to you. The lead time in receiving the part from the manufacture is approximately 6-8 weeks or,
 
2) if you would like to expedite the part, we can have the manufacturer air ship it to us, but being that this is a heavy part, the air shipping would be approximately $225, but we could get the part in a week or two instead of 6-8 weeks. Please let me know how you’d like to proceed.
 
Kevin
---
 
---
Charles then replied with: "I guess the cheapest way"
---
 
We have the customer options and he chose to wait for the part to save money. When we stock over 10,000 different parts, there will be times when some are on backorder with our suppliers. While rare, when this happens we always offer expidited shipping options to get the customer their part sooner. This customer declined that option. The part has been ordered for him. It's a shame that this report was filed, as it is unjust.

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