Complaint Review: CITGO

In January 1997 I obtained a Citgo credit card (#654400886), used it once for a $3.53 purchase on 1/27/97 and paid the bill 2/25/97 with a check from Nations Bank for $3.54. The card was not used again.

In May 2000 my credit report reflected an entry from ADS/CITGO: "$10 written off in 3/2000 - Charge Off". I phoned their customer service number (800 756-2484) and spoke with a representative who looked up the closed account and I was told that they saw the entry but did not know what it represented or what it was for and she added that even if I paid the $10 they would not remove the entry from the credit report!

Since I had not heard from Citgo for over 3 years, did not owe them $10 and resented the snotty nose in the air reply when I asked why they thought I owed them anything I wrote to: President, CITGO, 5665 Fox Ridge Dr, Mission, KS 66202 via Certified Mail (Z219910628) sent on June 12, 2000.

When I had no reply from Citgo by June 29, 2000 I obtained the name/fax number of their President and wrote as follows:

Mr. Dave Tippiconic
President, Citgo
Fax (918) 495-5569
RE: Lack of Response to Certified Letter of Complaint
Dear Sir:
I guess I shouldn't be surprised at the lack of reply to my certified letter to you of June 11th. My dealings with your firm have been entirely unsatisfactory and you have my assurance that "Hell will Freeze Over" before I am ever again inone of your stations.

I am faxing you a copy of my complaint. I expect that this will receive the same attention that it got when sent certified but if I don't have a reply to it with your assurances that my credit reports are amended to delete the unfavorable information I'm going to tell you what I will do:
1) I will list you on every consumer web site I can find, and presently I know of 9 of them (including BadBusinessBureau.com) so that the general public will know what a shoddy operation your running.
2) I will complain to the FTC,
3) I will complain to the Georgia, Office of the Governor for Consumer Affairs,
4) I will complain to the BBB and ask that my complaint be kept on their files for 2 years,
and I'm sure I will think of a few more things to do to make people aware of how your company operates.
Sincerely yours,
Charles Harris
Consumerreport@aol.com

At this writing I have still had no reply from the Citgo President. Presumably he is too busy seeing that our gas prices continue to go up this summer (ie: to busy screwing other consumers!).

If you have a Citgo credit card you better watch them closely or you may find yourself with some fee added onto your card that they can't or won't explain. If you have had a bad experience with CITGO you might drop an Email, if there are enough replies it might be worth starting a web site titled "CITGO SUCKS!" - these gas operations are clearly getting too big for their boots and need to be taken down a few notches.