Complaint Review: Citi Bank Credit Cards

I kept getting offer letters from Citi bank for their Preferred Thank You Card. Each letter offer came with more bonus points than the last. I caved at 30,000 and applied online using their SPECIAL INVITATION NUMBER. I was instantly approved with a $5000 Limit. After about a month and a half I still didn't see my 30,000 bonus points show up even though I spent the required amount before the first 3 months. So I chatted online with one of their online agents. The agent told me that I had to wait two billing cycles for the points to show up.

I thought that was fair enough so I waited. After two billing cycles I again chat online with one of their reps. This time I am told I do not have any bonus points coming to me. I WAS SHOCKED! I asked for a phone number to speak to someone. They gave me the number and I called. After speaking with one of their associates I demanded to speak with a manager. They then transferred me. The gentleman I spoke with again told me that I did not apply for the card through their invitation and had no bonus points coming to me.

He then said he would have someone investigate my claim and if they found an error I would be given the points. Two days later I get an email saying I will receive NO BONUS POINTS. WHAT A SCAM THIS IS! They get you to sign up promising bonus points and then you get the card and they WEASEL out of giving you WHAT THEY PROMISED! How shady is that?!?!?! I thought this was Citi Bank, the highly regarded CITI BANK! Feels more like one of those fly by night shady credit card companies, DESPERATE to get customers by lying if necessary!