Complaint Review: Citi Bank NRI

I requested to close my NRI account and refund money in the name of my relative in India. The bank rarely picks up the phone or return to phone messages. Ultimately, after submitting requested documents several times and  several phone messages and e-mails. After complaing to cosumer complaints, bank started responding, but no money yet. 6-8 months later the bank sent a check to myUSA address in indian currency, whereas that was requested to my relative 's name in India. I can 't deposit the check in USA due to Indian currency. I sent the check back and requested again to my relative's name in India. The bank kept on asking documents and verification faxed to them. Banks fax doesn't work. So, documents were mailed and e-mailed that they couldn't "read" clearly. Re-sent several times and now bank wants to verify over the phone.  It was verified over the phone first time, too. It has been more than 2 yrs since citi bank was requested to close the account. The bank has not closed the account, yet and I moved from NJ to Florida. Bank wants to verify my previous address. This is a big scam. I have sent requested documents more than 10 times. I will stay away from citi NRI bank for any kind of business.