Complaint Review: Citibank

Deposited ATM   $3500  cash.  ATM takes money and gives a statement.  "  I cannot return your money due to a technical error.  I entered the branch to get a receipt but they were in denial and said there was nothing they could do. I spent almost 2 hours in the branch after closing time to get a resolution.  I had to call the Torrance Police to intervene as my $3500 was missing and they refused to issue any receipt. Before the police arrived they issued a letter reflecting what I had claimed.  The money was missing for 44 hours  and was not credited even when it was found. Credit card services agreed to email me a receipt when the money was found and again a day afterwards but never sent it. The branch refused to issue a receipt even though credit card services indicated this could be done at the branch. Each time I was transferred to the branch the assistant manager Kimberely  would intercept the call and reply with rudeness and hang up.  I still do not have a receipt for my funds after 6 days.  I am closing all my accounts with a bank that I cannot trust.