Complaint Review: CITIBANK

I called CITIBANK to close my bank account because they had recently acquired CAL-FED, and my "free" checking account suddenly had fees-for-nothing. Since there are many places that offer free checking, I closed my account, or so I believed.

I suddenly received a statement in the mail for negative $9.50 for their October service charge! I was stunned because it was my belief the account was closed! I called to complain and they refused to reverse the charge because the account wasn't closed! I explained it was THEIR FAULT that it wasn't closed, but they *still* refused to reverse the charge.

In fact they had already added the monthly service charge for November and I was nearly $20 in the red! I know it's not alot of money, but it's the friggin point! They still refuse to reverse the charge and I refuse to pay. I guess they will now wreck my credit but it's the principle of the matter.

Be aware of CITIBANK - they are *only* out to make money and are not interested in customer relations.

Steve
Long Beach, California
U.S.A.