We refinanced our home mortgage with Citimortgage. We used Goldstar Financial in Ann Arbor, MI to obtain a low interest rate for our refinance. We closed on the new mortgage the first week of November 2010. The new mortgage is also with Citimortgage. The problem is that we paid the escrow twice. On our copy of the closing papers it shows that $2,375.23 was deposited into our new escrow account. This amount was rolled into our refinance. There was already a similar amount in our old escrow account. Citi owes us an escrow refund. I spoke on a 3-way call between Citi, our representative at Goldstar Financial and myself in which the supervisor from Citi admitted to owing us this money.
Our old escrow balance was not refunded to us on the HUD or through a check outside of closing. I know that legally a mortgage company has 30 days to issue an escrow refund check after closing. It has been 7 months since we closed and Citi has not even returned our phone calls. We have been lied to by different customer service representatives and have made dozens of phone calls and written numerous emails.
My husband and I are extremely frustrated with this whole situation and we are hoping you can help us to get the refund that Citimortgage has admitted they owe to us.