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  • Report:  #532719

Complaint Review: Citizens Communications Corp / Citizens Broadband Indiana

Citizens Communications Corp / Citizens Broadband Indiana c3bb.com Outrages prices, Un reliable Internet service. You dont get what you pay for Scottsburg, Indiana

  • Reported By:
    JC — Scottsburg Indiana U.S.A.
  • Submitted:
    Thu, December 03, 2009
  • Updated:
    Thu, November 18, 2010


Citizens broadband   Claims its always On  Always Reliable.    


Thats  an outright Lie!  Every time it rains the internet goes out.  Their internet service is not reliable at all.   Nor worth the money  paid for it..  It is way Over Priced! 


You pay 35.00  Dollars per month for a slow low end broadband service of only 512k download and get only 512K  upload.  


Other Internet providers charge about the same amount per month  and you get at least 3 MB download and  768K  up load.   Which beats what citizens has to offer. 


Their price plan for even 1.5 MB down is $70.00 dollars a month!!   !!     


Plain and simple.    And Most of the time you arent  getting the amount of internet you are paying for with citizens.    If you do a speed test  a lot of the time  usually during bad weather  you only get about Half the speed you are paying for.   Many times  I have gone to (((link redacted)))  only to find that I am getting 200K download and 150K  Upload.   Unfortunately Due to my location I can not get DSL or Cable.    So people who live out in the rural area of Scottsburg and or Austin  get to be screwd  over by citizens broadband service into  paying for a crappy internet service.


It constantly goes out.   Sometimes I cant even get Online!   Yet they Claim Its Reliable.


Its Un Reliable is what it is. 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

3 Updates & Rebuttals


JC

Scottsburg,
Indiana,
U.S.A.

Citizens Internet not working right as usual.

#4Author of original report

Thu, November 18, 2010


Citizens came out on November 8,  2010   to replace some Old Equipment.      They replaced it.   Now there is a new antenna on the  house.      its  been a little slow  lately.   tonight  it has been Very Slow.     So  I went to  www.speakeasy.net/speedtest
and this was my result!

It would be so nice if Citizens communications was a bit more reliable than this!  
My latest  speed test result.

    Last Result:
Download Speed: 78 kbps (9.8 KB/sec transfer rate)
Upload Speed: 148 kbps (18.5 KB/sec transfer rate)




JC

Scottsburg,
Indiana,
U.S.A.

Citizens Internet not working right again!

#4Author of original report

Sun, November 07, 2010

Well guess what!     It's not working right again.    yeah,   I did a speed test because it's slow again.  

here is the result



Last Result:
Download Speed: 135 kbps (16.9 KB/sec transfer rate)
Upload Speed: 160 kbps (20 KB/sec transfer rate)




Just go to  www.speakeasy.net/speedtest   to see what you are actually getting!

I should not have to call  tech support every time this happens.      


Remember  I'm paying for 512K down and 512K up....     am I getting what I pay for?    do the math!

Yet they claim reliable.   Dosen't look reliable to me.




JC

Scottsburg,
Indiana,
U.S.A.

Broken Again Not working right

#4Author of original report

Wed, November 03, 2010

Guess what,    Good Ole  citizens,     Unreliable again!    Im paying for  512K   and getting   100K   down      thats  .10 mpbs  when I should be getting 0.51 Mbps  both Down and Up.

my UP speed is .10 mbps  thats   100K.  

RIP OFF!!!!!     yet  Im being charged  for 512K   

They Claim Reliable on their site.        This usually happens  at least once a week.  

time for another rip off Report!

I have called many times only to receive unsatisfactory service.

I would not recommend citizens to anyone!

Respond to this Report!