Complaint Review: City Furniture

Purchased sectional with SERVICE protection, and after a month we found out the quality was GARBAGE.  We called for service and the service guy could not figure out how to call us. We called back for 3 WEEKS looking for assistance and every day and City kept saying they are trying to arrange to come out-  FINALLY after 1 month, YES 1 month they came out and the service man was there for 1 minute and said the item was broken and NOT repairable-  This horrible company offered us $100 to keep this junk as is and not have it repaired.  We paid over $3,000. We said NO and we want replaced and here we are 3 months later with NADA-----Buyers BEWARE- Go to a reputable company and stay away from City Furniture---Also Good Luck ever finding your salesman-  They all leave that place after a few weeks. We are guessing because they see how City Furniture runs a business and it is HORRIBLE. Customer service should be renamed to Customer disservice