Complaint Review: City Furniture

I purchased a table and chairs for my dining room in July 2021. The sales associate told us that it was on back order until mid – August and we agreed to this.

The table was delivered damaged and reported the same day, we were given an option to exchange the table, or have it repaired but the exchange would be back ordered until October now. Still, we decided to take the new table because we didn’t want a repair, we wanted what we paid for “A brand new undamaged table”.

I never heard anything from them in October and contacted this time though a chat style discussion and was again told we could get it repaired but the new table would be delivered January 3rd 2022. Today is January 24th and I’ve heard nothing from them, I called the store this time to request a manager there and was told they had no control but would have someone from their customer care representative contact me.

They did call only to tell me now again I could get a repair but would have to wait until late April to receive my table. Both of the last two times when informed about the repair I asked to get the repair tech out but wanted to stay in line for the exchange in case it wasn’t repaired 100% and was told no. This is the worst experience I’ve ever had with a company purchasing and will never spend money with them or Ashley again.