Complaint Review: City Limo Rental (Shawn)

On May 9th 2014 day of my son's prom the limo driver went to the wrong location and not the pick up location which is my house, so that made him 15-20 minutes late.  When the limo finally arrived in front of my house the limo driver(Mohammad aka: Moe) was not dressed as a professional limo driver, the limo itself was not new it was used and old.  

Inside the limo was not cleaned out at all, it was dusty and very dirty, the controls in the back of the limo did not work for the four teenage passengers.  One of the passengers was swatting gnats inside the limo.  The limo driver was not professional and courteous, did not open the door for the for the passengers just stood there waiting for them to enter the limo. there was no professional customer service of any kind.  Before leaving my house the driver informed me that since he was 15-20 minutes late that he would bring them back at 1:15 am. Because the limo contract was from 7:00 pm to 1:00 am.

On the way to the prom the driver arrived very early to the prom, so the four passengers asked Mohammad to take them to McDonalds, the driver gave them a serious attitude about that but he did so anyway and during that time the driver Mohammad to the four teenager passengers that he did not have his Limo Licences and he proceed to tell them if anything should happen tell them that I am your Uncle.. very unprofessional and the driver should not have been transporting teenagers to their prom without an Llimo Licences!

When the prom was ending one of the four passengers called Mohammad the limo driver to come and pick them up in front of the place of the prom.  During that time they waited for about five to ten minutes for Mohammad the limo driver.  After no response from Mohammad the four passengers had to walk to the limo. Once again unprofessional customer services.

The limo arrived back in front of my house around 12:15 or 12:20 am and the time that Mohammad informed me.  I proceed to ask him about a discount since he did not come back the time that he told me in the first place.  He proceeded to tell me that he has nothing to do about that.  So the next day I proceeded to contact the limo company with no success, then I decided to email them, it took about two to three days to responed to my situation and they proceeded to tell me that they will handle the limo driver, but not address my situation that I paid for 6 hours and only recieved 5 hours.  

The limo company told me about thier no refund policy, so I proceed to tell them that they breached their own contract by not providing me with 6 hours of services that I paid in full which was a total of $550.00 and not trying to give some type of refund for an hour lost of services.  So when I did not back from the Limo company again about some ratification about not having my full 6 hours of services, I recieve the nastiness email response stating that you can do whatever you want there is a no refund policy.  Once again unprofessional customer servcees.  I was completley ripped off, and I believe nothing was done about the limo driver Mohammad.  

This limo should not continue to be in business they are rude and unprofessional dealing with customers.  Do not use this limo service at any time for anything.  The pictures on there website showing the different types of vehicles that they offer are misleading and not what you are really paying for.  Stay away from City Limo Rental at all times.

                                                                                                              Andrea

                                                                                                               Temple Hills, MD.