Complaint Review: City Wide Promotions

I received a phone call or two ( in April 2017)  requesting I run an ad for my real estate business , in our local town flyer to be printed and distributed in June 2017. aprox 5000 copies. I agreed to a front page and and an insert ad. they offered a graffic artist to design the ad, but our company has its own. I submitted the ad and had it approved ( all over emails) . The ad cost was $399. 50. My credit card was charge on April 11, 2017. I called a few times in May to see how it was coming and assured it was fine. I had spoke to Mike Bruce at first and Amanda in the graphic dept.  I called and emailed in late June or early July to see where the brochure/flyer was and when it woudl be coming out asking them to be sur eto send me a copy so I would know it was distributed. No more contact was returned. No email responses and no retunr calls. Clearly they had my money and did nto want to respond again.  So here it is 8-8-17 and I thought I woudl pursue again.. Now realising I had been had. I have reported this to the BBB and to you..Obviously I am not alone. Is ther ean recourse for repayment? 

Joan, Acton, Massachusetts