Complaint Review: Clair Skin

On June 25, 2017 I ordered a free trial of Clair Skin for a shipping cost of $4.99.  My bank account was charged the $4.99 shipping fee on June 26, 2017.  I understood that I had 30 days to try the product and to cancel my subscription before the 30 days.  I received the product in the mail on July 6, 2017.  On July 9, 2017 I received a call from my bank alerting me that a fraudulent charge of $89.31 was submitted and that the bank had denied the fraudulent transaction.  The bank advised me to call the number that they had received in the transaction to tell the company that the bank was not going to accept the transaction or any future transactions.

When I called the number I talked with a support person (male) who did not give his name.  I explained my issue with the $89.31 fraudulent charge.  He told me that I only had 14 days to try the product and if I did not cancel by the 14th day that I would be charged $89.31.  He also stated that the 14 days ended on July 8, 2017 and that I was under an "obiligatory contract" and that the company was owed the $89.31.  I explained several times that I was supposed have 30 days to try the product and that my bank would not accept the charge because it was fraudulent.

When I asked to speak with a supervisor I was told that the supervisor was on another call.  I again asked to speak with someone in charge and I was told there was no one there today.  The support person then told me that my account would be turned over to a third party collection agency and I told him where he could put that information.  After several tries to explain my issues, I had to hang up the phone because I was getting very upset with this unreasonable company.

Sylvia, Fayetteville, North Carolina