Complaint Review: Clarion Skin Care

I ordered two samples from an email solicitation.  I did not agree to a subscription for something I hadn't even sampled yet.  The email has disappeared from my inbox.

The credit card I used was then billed for $89.77, in addition to the $4.95 and $3.95 for two small samples, which I did receive.  When I saw the credit card charge I called a number provided and was told my subscription would be canceled but I would receive no refund. I notified Clarion of my intent to dispute the $89.77 subscription charge.

The person I spoke to was very nasty and insisted that I had agreed to a subscription.  After a very unpleasant exchange, the representative actually called me back to say that since I was going to dispute the charge, Clarion would not help me at all.  I had already assumed that they were not going to issue a refund.  

The company also did not offer a partial refund, although they reported to my credit card company that they did.  They presented paperwork to the credit card company which they claimed proved that I had agreed to buy a subscription and that when I called they offered a partial refund.  None of this is true.  

Initially the credit card company accepted my complaint and refunded the charge, but after presented with falsified paperwork by Clarion they put the charge through.  I have lost nearly $90.00 with no recourse but to complain and hope that an accumulation of similiar complaints will have some effect. These are nasty scammers who should be put out of business.