ClassicCloseouts.com Does not credit refunds when wrong items and tattered items are returned by return receipt with signature. Inwood New York
This company actually has two addresses according to the Better Business Bureau. The second address is: 110 W Graham Ave, Hempstead, NY 11550. Here is the report I filed with the Better Business Bureau:
Ordered product on line from this company on December 4, 2007. One item received was the wrong size and the other item was tattered and in very poor condition. I returned the items "return receipt" with signature on 1/3/08. The package was received and signed for by a representative of classiccloseouts on January 14 (S.Smith). I had not heard back regarding my refund so emailed the company through the company's web site on 1/28/08. I received a response saying that the payment had just been processed and to wait a few business days for my credit card to be credited. I still had not seen credit to my credit card account on 2/14/08, so I responded to them again inquiring about my refund and asking them to credit my credit card. I received a response saying that it had just been processed and to wait a few more days for the credit to show up on my credit card account. No credit had been issued on 3/1/08 so I e-mailed again, this time threatening to file a complaint. As of today 3/4/08, I have not heard back from them, nor have I received the credit to my credit card account.
Anonymous
American Fork, Utah
U.S.A.