Complaint Review: Classmates.com

DO NOT sign up for a paid classmates.com membership!!!

Regardless of what initial deal they offer, they automatically enroll you to renew, and once billed there are no refunds. As soon as I saw the renewal charge, I went to log into my classmates account, but my password had "mysteriously" changed.  I clicked on the link to receive a password reset email, waited 15 minutes like they said (even though the rest of their emails get to my inbox in less than a minute), but it never arrived.

Then chatted online with a customer service rep (chat.classmates.com) who supposedly changed my account back to manual renewal so that I would not be billed in the future, and said he sent the password reset email to me from his side - still never got it.

Finally got a phone number from him for customer service (206-301-5900).  The first rep I talked to spent approximately 15 seconds with me, told me to add the password email address to my contacts because it was probably hung up in spam (it wasn't). The next rep I talked with was more helpful, actually spent about 10 minutes with me trying to resolve the issue, but the password reset email still did not come through.  Finally at my suggestion she checked with her IT people and found out the outgoing emails for password resets were hung up on their end; she asked me to call back if I had not received the email by the afternoon.  Got back from lunch and the emails finally came through.  I went and checked my account to confirm it was set to manual renewal, but from what I had read this won't guarantee that I won't be charged again.

***IMPORTANT!***
I took another step to hopefully ensure they cannot bill me again - I went to my paypal account, clicked on Profile, then on the bottom right under Payment Settings -> Preapproved Payments.  Then click on Classmates, Inc., and click Cancel to revoke their pre-approved status.