Complaint Review: Clayton Motor Company

I am aware of the terms and conditions of the contract we signed. And I'm aware that the car is "As-Is". The point I'm trying to make is that they have lied to us in every which way, they flat out told me (personally and in writing) that they would help us out and fix the motor and add the cost of the parts and labor to the end of our car loan. After them having our vehicle for 3 days, they called back and said oh we can't add it to the end of your loan. We have never been late or missed any payments on this stupid thing and they lie to us and tell us they will help, and then turn right around and so oh well we can't help. I call total BS. We have already consulted our lawyer and they can add that to the end of our loan, they just want to be jerks about this.

Lets cut to the chase here and get to the facts.  You bought a car "AS IS" and you would have signed a disclosure statement to that affect.  If you would have read what you were signing, you would have seen the car comes WITHOUT ANY WARRANTY.  In plain English, that means any and all problems are ON YOU.  You did not buy any kind of a warranty therefore you are not "ENTITLED" to any free warranty service, plain and simple.  You keep making reference to your family and how the car had to be dependable, safe etc.  If you were so concerned about that aspect of this car, why didn't you have your own mechanic check it out BEFORE you bought it???


DISCLAIMER:  The writer of this rebuttal has no connection to the dealer mentioned.  In the likely event you do not agree with the views and opinions expressed in this rebuttal, you are welcomed to say so and point out intelligently how and/or why you do not agree.  A response of "You must work for them" is nothing more than an open admission on your part of having no intelligent rebuttal or ability to express yourself in an intelligent fashion.

We are petitioning Clayton Motor Company, located at 4500 Clinton

Highway Knoxville, TN 37912. Their phone number is 865-686-7760. My

wife, our son and I drove to this car lot on September 29, 2012 around

5:00 p.m. We also have a baby, which was only 21 days old, that we had

left in care of my mother in law while we car shopped. We also had sold

the car we had that same day and went car shopping that after noon. The

last place we arrived that Saturday afternoon was Clayton Motor Company

(4500 Clinton Highway Knoxville, TN 37912) and we had got out of the

vehicle and the car salesman, Charles "Uncle Charles" Frazier, came out

and greeted us with the following "Hello, what can I help you guys with

today?" And my wife replied "We are looking for a good and very

dependable 4 door car or a 4 door SUV, a vehicle big enough for Our

children (oldest one was 5 years old at the time of sale, youngest one

only 21 days old) and myself and my husband." Charles Frazier then asked

us "Do you have any money down?" and we both replied and said "Yes"

Then Charles questioned "How much to yall have down" My wife replied "We

have $4,000.00 to put down" and he suddenly replied "Yall are the

people I've been looking for all day!" He suddenly showed us, what

seemed to be a great SUV, a 2002 Jeep Liberty Limited 4WD. He said "You

will be able to sign and drive this car home today with the $4,000.00.

(and I quote from my wife saying earlier "We are looking for a good and

very dependable 4 door car or a 4 door SUV, a vehicle big enough for Our

children (oldest one was 5 years old at the time of sale, youngest one

only 21 days old) and myself and my husband.")







We made it through the complete sale which included: the test drive,

paper work and handing them the $4,000.00 cash. Though in the middle of

the sale, the Tennessee vs. Georgia game was on and the car salesmen

were listening to the game on their radio in the office and showroom

right after we handed them the $4,000.00, Mr. Charles Frazier came out

in the middle of them processing our paper work and said "guys I'll be

back very quickly I have to make a run to the gas station really quick."

We had got up and walked around the lot just browsing the other cars.

We seen him pull back in and he got out of the car, and he looked and

said "Uncles Charles had to make a quick stop" and he had two cases of

beer in a plastic bag walking into the workplace for him and the other

salesmen to drink during and after the Tennessee vs. Georgia game. After

the paper work had been filed, we were handed the keys and Charles was

like "we will give you guys $15.00 in free gas today, I just have to

ride to the gas station with yall so I can use the company gas card." So

we all loaded up in the 2002 Jeep Liberty Limited 4WD (note that

Charles was in the back seat with my 5 year old son talking his head off

and you could tell that his speak was slurred and that he was clearly

drunk by this point.) and we drove down Clinton Highway to the red light

where Merchants Drive intersects Clinton Highway and we turned right at

the light.







We arrived at the Pilot station where the Baskin Robbins is and he got

out and pumped the $15.00 of gas in the Jeep for us. We got the jeep

home perfect with no problems and then it was just a few days later we

went to start the Jeep and it wouldn't start. We narrowed down all the

possibilities and we got it down to the battery. The battery, which we

was informed by Mr. Charles Frazier that had recently been replaced, was

completely shot. We tried calling the car lot and I personally got a

hold of Charles and asked him if they would cover the battery and he

said "No there is nothing that we can do" We were informed to give them a

call if anything was to happen to that vehicle and they would help us

out. We called them back to see if we could speak to the manager and we

were placed on hold for the longest time to only have waited for the

person to come back on the phone and said "would you like to leave a

message and they will call you back shortly?" So i left a message for

the manager to call me and my wife back. It has literally been almost 1

week shy of 3 months at the time of the phone call and the manager Rob

Foust never called back. The only contact they have had with us was on

10/26/2012 when Charles replied to a email i sent him on October 3, 2012

at 4:43 p.m. This is the email I sent along with his reply (which was

23 days later from my email)







From: charlesfrazier1@aol.com







I hope your vehicle is serving you well. Thanks... Charles Frazier











-----Original Message-----



From: Shawn R. Bowling



To: charlesfrazier1



Sent: Wed, Oct 3, 2012 4:43 pm



Subject: 02 Liberty Trouble



We just had someone come charge the battery in the Liberty for us and it

would stay on for a moment and then go right back off. If it needs a

new battery or a new alternator, will you all replace it and the car

being leased through you all and as much money as we paid down? Because

we have only had the vehicle 4 days and now it won't stay running.



Thanks.







We have had the Jeep for 7 months now. Charles and the other salesmen at

Clayton Motor Company robbed us of our $4,000.00 so they could buy the

some beer and pocket the rest. Even knowing that we have a 6 year old (5

years old at the time of sale) and a 7 month old (which was 21 days old

at the time of sale) that we have to take to the doctor very often and

to school on a weekly basis. And also back and forth to work for me and

my wife both. But we were informed that the Jeep was going to be greatly

reliable and would serve great for our family and be very dependable.

Now here they have sold us this "lemon" Jeep (that also has a total of

33 history records according to carfax.com that wasn't mentioned at the

car lot, and the motor is shot and they knew they sold us a bad "lemon"

vehicle. We have also had to replace the transmission with another one

because the transmission failed in the Jeep also, which cost us $1,000

to have replaced. Now the car is without a working engine. We contacted

the car lot and see if they could replace the motor and add it to then

end of our loan and Rob said that he could get it done for us we just

needed to get it towed over there to them. After paying $100 to get it

to them, they called 3 days later and Mark (Rob's Boss) said, "I don't

know why he said we could do that because we cant." So we had to pay

another $100 for a tow bill ($200 dollars worth of tow bills)



to bring the non running jeep home. They said they could take it as a

trade in a few weeks ago but they are requesting another $1,600 dollars

for another downpayment. We are aware that we did purchase this As-Is No

Warranty, but all we want is for them to add the price of motor and

labor to the end of our loan and let us pay it that way.







We are simply trying to get enough people to sign our petition against

Clayton Motor Company so they will replace the motor and add it to the

end of our loan and we pay on it (for the record, we have never been

late on a car payment, always early or on time. ) or trade it for a

different car of theirs with no down payment cause they already took

$4,000 cash from us on that old jeep.

Did you purchase a warranty? Also, a one-owner, no accident vehicle can have 30+ "records." A CarFax isn't going to tell you if a vehicle is good or bad, but the test drive should've.