Clean Dry U.S.A., Inc. bait & switch, terrible job, wouldn't move ANY furniture, demanded tip, uncooperative office Woodland Hills California
When I contacted CleanDry USA, the receptionist said the men would move everything that needed to be moved. I moved all but one chair myself. I had to ask them 3 times to move that chair.
First the workmen did a bait and switch and wouldn't answer my question of why the advertised service wouldn't be sufficient. They not only didn't honor the ad, they wouldn't give me a senior discount either. I am 68. When I moved a love seat so they could get through a space to clean, they didn't move it back so there is an obvious end to the clean area and start of dirty area. The loveseat slides easily, a small child could do it.
They spilled their "wash tank" outside and didn't clean it up. It was left very slippery so I had to clean it with a broom and LOTS of water. They demanded a tip (I gave the smallest I could get away with).
When I called the company to complain, the receptionist refused to give me their address so I could report to Better Business Bureau. She said I would be contacted by the manager within 24 hours - also not true. The cleaning process did say clean DRY, but there was water involved. The last time I looked, water was wet! It took 1 1/2 days to dry instead of the 1 to 2 hours indicated on the ad.
Li
Arcadia, California
U.S.A.
1 Updates & Rebuttals
Clean Dry Usa
Woodland Hills,California,
U.S.A.
In Response to Li
#2UPDATE Employee
Thu, November 13, 2008
Customer satisfaction is highly regarded in our company which is why all of our technicians and managerial staff undergo special training designed to enhance the customer experience. The customer chose the given service after the technician demonstrated the different methods of cleaning available to her and signed the work order before the commencement of the work. After investigation our records show that the customer was in fact given the senior discount of 10% and that no additional tip was received from the customer.
Because we value customer satisfaction so highly we offer a satisfaction guarantee to our customers which includes returning to the home in order to assess and address any concerns that a customer may have. Upon reviewing the tape of the phone calls it was discovered that the customer only inquired as to the address without expressing any dissatisfaction with the job, doing so would have resulted in a technician returning to the customer's home in order to redo any areas she was not 100% satisfied with. We are sorry that one of our customer is not satisfied with the service received from our company, however we were never informed of the dissatisfaction which would have allowed up to take our prearranged steps in order to insure satisfaction until we were notified of this complaint.
Customer was refunded a partial refund and paid only $49.95