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  • Report:  #517482

Complaint Review: Clean whites - Dazzle smile

Clean whites - Dazzle smile DAZZLE SMILE PRO Be aware. We are dealing with a different type of scam artists! Internet

  • Reported By:
    Kihoon — Texas United States of America
  • Submitted:
    Fri, October 30, 2009
  • Updated:
    Tue, November 17, 2009
*UPDATE Employee: Hello,
Be aware what you order. They will subscribe you for tons of other promotion products with your order - thanks for automatic subscriptions. And, will charge you crazy. I initially canceled two different memberships I never knew about and thought I did cancel them all since I asked to do. But, guess what? I was charged again with $87.62 for the trial. One small stick of whitening cost you nearly $90!!!! When I called again, now they told me that I have to return the trial to them for my money back. I sent it back three days ago, and waiting for their refund. I will ask my credit card company to charge it back next week. Wanna put yourself in a trouble, order it.

1 Updates & Rebuttals

Luis

United States of America

Hello,

#2UPDATE Employee

Mon, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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