Cleanse Pro Garcinia Failure to cancel account 3 times, misleading cancellation policy, failure to refund, inaccurate inconsistant advise on cancellation policy, claimed they would not assist me any further if I contacted the BBB. Santa Ana California
"Cleanse Pro" is what the packaging reads. The bank statement reads "Garcinia." The representative on the phone stated that the company was located in Nevada. The return address for the product is located in Santa Ana, CA.
I called to cancel in Sept. I was told my account was cancelled. I was billed again in October. I called again and was assured again that my account was cancelled and I would no longer be receiving any further product.
I was billed again in November. I called again and was told there was no history that I ever cancelled or called. I discussed my account with a rep for 30 mins. Who told me that they don't refund account, and that they I'd have to email them top cancel my account. I looked for their customer service link. There isn't one.
I tried to find them on the BBB website, there was not a matching search result. Now what? I'd be more than happen to take advise from anyone that has to offer it.