Clear 4g Clearwire, Clear is a big fraud Palatine, Illinois
My wife signed us up for clear internet service about 6-9months ago and in the initial 2weeks the service seemed to work without any hiccups until about the third week. Like most consumers, we didnt pay too much attention to it because we both were barely home and quite frankly we dont use the internet that much once we get back from work. The low speed and often no service from clear became more of an issue as our internet needs grew due to my business integrating the ipad into everything we do to service clients.
So I called Clear to let them know that the 3mbps they promised wasn't actually what I have been getting once i tested the connectivity/ download speed. It was during this conversation that the truth was revealed, as the customer service rep i was speaking to asked me if i was a consistent user of the service and that if I wasn't that could explain why my service speed may have been downgraded. He went on to tell me that the service might not work properly indoors as well.
I found is statement appalling considering the fact that I had no desire to set my modem up on the exterior of my house at an attempt to enjoy consistent internet speed. Prior to this, i had spent a few hours here and there trying to troubleshoot the problem, to no avail. Sometimes it works for a few hours and then it will go slower or no service within the same day. So finally 2 weeks ago I decided it was time to stop this waste of money and cancel the service and request for a refund for the last few months. I was promised a call back from management and offered a lower bill to temporarily appease me.
Once again I was shocked because based on the offer it seemd as though they knew their service wasn't worth the amount they charged and if you didnt complain then they kept taking your money. I accepted the offer but my issue still wasn't reolved, so i called again a few days later and i was informed of a $40 fee per modem to cancel. This means they intend to charge me a $80 cancellation fee for both modems i have. For a service that is subpar to say the least I dont think its fair and I am willing to fight them as far as I can. I kow they are others outthere going through the same thing. Please get on board and lets stick it to Clear
1 Updates & Rebuttals
cjudy
PORT ORCHARD,Washington,
United States of America
what a ripoff
#2Consumer Comment
Thu, March 08, 2012
I agree with all the complaints I have read about Clearwire. Like everyone else, when I first signed up for Clearwire's unlimited internet service several years ago it was great no problems with it, then in November I bought my family a big screen (smart) tv so we could stream movies, well with in a month or so we started experiencing freezing if we were watching a movie it would freeze, I would call Netflix and complain thinking that the problem was on their end, they said it had to be my internet but I couldn't believe that, then it happened we called Clearwire to troubleshoot a unrelated problem and that's when we found out it wasn't Netflix that was causing the problem. It was Clearwire dropping my speed saying that we were in violation of their acceptable usage policy, but would not tell me their meaning of acceptable use was (is), I kept telling them that their customer's meaning and their meaning may be different but I kept getting the run around from the customer service rep each time I called, so they are terminating my services as of the 21st of March which is right after I make a payment to them. If there is a lawsuit pending I want a piece of it. In the beginning I use refer people to Clearwire but not anymore. How sad for them to treat customers like that.