Complaint Review: Clear Wire

After being told I was moving to a well covered area, I was excited to set up service with Clear. The man I spoke to said that my new area was "surrounded" in towers and my coverage would be great.

I get everything set up and wait for the modem to find a signal. After trying several spots in my home to pick up a signal, I barely seem to pick up a bar except for when I hung the modem in a window as well as duct taped it to keep it from falling.

I had to deal with this less-than-dial-up-speed connection for 3 months, I was glad to be able to finally set up with another company.

While trying to cancel my service, I was put on hold for over three hours. During that time, I tried their online customer service where I was treated like crap and basically told to f*** off.

This company is a joke. After I was able to finally get a hold of some one over the phone, they kept putting me back on hold and kept trying to get me to reconsider. The worst part is I had initially canceled two months prior to this day.

So in the end, I'm out over $100 (which I was rudely informed is non-refundable) and I'm kinda pissed for having to waste my time with these jerks. I wouldn't ever go back to Clear, even if they paid me to.