Complaint Review: cleos vip room

ok so im a gambler love it with a passion have a bit of a problem i admit.  Seems  all the casinos online are the same platform gets boring until i found vip vegas sweepstakes they sold classified space no one used and gave free chip in the casino to play. i loved the site loved the customer service happy all the way around well several months ago on facebook vipvegas started promoting cleos vip room within months closing. Cleos vip room is  another promotional site (im not sure of their relation to each other i know its not same people working there) cleos is in the jewelry business mainly. Basically the both operated under the guise of selling a intangible items one classifieds the other points to buy tangible items  mainly jewelry i should tell you ive never completed a cash out at any casino i just like to have fun  so this is not about the money purely pricipal .

How it works as i understand it is they are supposedly operating in the usa i believe there is some law in place where they cannot operate as a casino out of usa so instead what they do is sell points which i believe is done basically to make it nearly impossible to take any action against them being they are not selling a tangible item.  How it done is  through cleosviproom you make a purchase at virtualspree for spree credits you cannot buy spree credits at all on virtualspree you can only obtain them by making purchases of actual items and recieving them as a rebate of sorts but basically the amount of you purchase through the casino with an incremental bonus percentage hike on top of that is what you receive to play at casino. you must play through the amount 30X to withdraw

what happened to me is that if they are putting on this elaborate  front for operating a casino in the usa when i order a item with the points they sold me i want my orders filled and expect at the very least a reason behind my orders being canceled.

Of my first group of orders i recieved one item of 9 or 10 items which was covered under terms being they were clearly mismarked and they didnt have to even send  that item. Second order went fine as recieved it as described.  

Third order because of my first group of orders being canceled when i had made purchases specifically to order certain items and through my email communication i contacted live chat as it says to do at bottom of listing to check for availability i did this verified item was in stock. I made the purchase to get enough points for order and a  couple day later order canceled out of stock. So i told them they could either send me the item i ordered or an item 500 dollars in purchases more which was same brand similar item. Which they ended up doing as they should of.  The item i originally ordered became available a short tiime later.

I buy and sell gold and silver so as a precious metal i am aware its value they have about a 900% mark up basically they ask an inflated msrp for items.  Last group of items was the final straw i ordered 8 items  they canceled 5 items &  removed points from my account after i had checked out with items so after canceling 5 purchases i was left with a zero balance when before this i had 320 points i believe. I simply requested a reason they could prove with documentation for canceled orders all were still in stock in fact stock had been refilled for every item.  I knew there was none they could provide and i wanted an explanation for points balance. No response.

I got a bit mouthy with them might of threatened not physical completely on legalities of how they are operating and reporting them.  I requested a detailed statement of any and all movement specifically deposits and the corresponding point balance at that time what i was sent is an inaccurate summary which i specifically asked for exactly what i wanted shown on more than one occasion 

So im mad but lets be honest its a casino and i want to play so im still depositing through this time but still trying to address the issue of points manually being removed fromm my account without my  knowledge or an explanation or notification of any kind.  So im still hammering these guys i have started taking print screens of chat logs becasue they save blank. I have all emails from them.  I really couldnt believe they wanted to fight  with me over 50 dollars worth of items to the thousands ive spent.  So they found their nitch which was multiple accounts becasue they were coming from same ip  same cards which were crossed between the three account. so the yblocked my account my boyfriends account and sons fathers account.  i sent all our ids in all different addresses offered to get ips for all individual addresses. After reading their terms from what i understood is basically a blanket to behave any way they want.

  So after days of calling specific time to talk to manager that was never in nor did i ever talk to i was informed they would not unblock my account. I specifically asked to make sure if they would rather me dispute hundreds of dollars than to provide me with a reason for canceled orders a statement and to unblock account. probably because they figured no recourse but the beauty of it is is that i might not have any recourse in the matter but they messed with wrong person by blocking my account they admit i might not be who i say i am they address me as all 3 people in an email.

So the vast sum of the deposits / purchases i made werent on my card which is the beauty of the whole thing because on sept 17,2012  i had accidently made a deposit a few days prior for 1000 dollars was supposed to be 20 in the email to the company and card processor and vegasvip management i mentioned unauthorized use not being authorized card holder charging more than amount i had permission to that i manipulated account details to make deposit go through which means changing my name and zip code they requested information from card holder to process refund

 i told them i could not provide it told them card holder had no knowledge of the event and ild like to avoid them finding out LMAO complicit to credit card fraud  that their terms dont cover right then they should of stopped me and had a card authorization agreement signed and took steps to verify my identity.  Im not a dishonest person and card holder has no knowledge of my use of his card at all granted he wouldnt be mad about because im good for it  im mad. ild love to just be reimburssed for the remainder of my actual point balance which is around 500 and my casino balance around 200 but m,ore than likely ever single transaction will have to be disputed becasue they provided me with no statement i cannot say i only want to dispute this much etc etc .

so i have a whole world of evidence from them not responding to my queries to denying to disclose the location so i could send my request in writing ceritified mail return receipt.To them openly admitting that points are not available for purchase through virtual spree.  The fact that they removed the points i purchased from my balance the knowledge by several parties of certain discrepancies i admitted to.  So however i have to handle i will. 

and on top of it all i had 2 pieces of silver i received tested one piece tested good but looks kind of funny the other piece does have silver in it but would be willing to bet if i had it assayed (which im not going to pay the money to do for a few dollars worth  of silver)but am positive  it would not show 92.5% silver content as marked i have no complaints about gold received tested good