Complaint Review: Clerical Gear

I figured I would ad my voice to whether or not one should join Clerical Gear. I will definitely have to say that if you want no hassle payments try another company. If you would like responses to emails in a timely fashion, also try another company.

On June 27, I requested payment for my commissions. On July 28, 2004 feedback was requested on new changes. I answered it along with my biggest gripe'; to have my signups automatically appear and not to have to repeatedly ask for payment. Face it, being paid is the number one concern of everybody that works online. They really want no-hassle prompt payments and they are happy as clams. The response was If you are not happy with CG, you've made the sign up fee back. so you might want to consider other opportunities. I work as hard as I possibly can and can't do any more than that.

On July 28, I once again requested payment. The response on July 29, I will pay you as well (within a few minutes) for all three sign ups. On June 30, I asked why I had not received the promised pay. I was told, I will pay you soon. We haven't had any money in to pay people and your emails only need to be sent once. I will pay you as soon as I can.

On July 7, I requested my signup pay, once again and I submitted a project for payment. I was told the project had been accepted, verified and submitted for payment and I should expect payment within 5 business days of July 6.

On July 11, I received a response, I will be paying you tomorrow. On July 12, 11:19 p.m. I questioned why I had not, as of yet, received the promised payment. My reply was You will be paid shortly, but first she wanted to check my assignments to make sure that they had been done correctly. I checked my records and found only one outstanding assignment. Since the previous assignments had already been checked by her assistant, found properly done, and paid for, I figured this to be a stall tactic. I also enclosed a note that I wished to be paid by the end of my business day, 6 p.m., July 13, 2004.

At 3 p.m. on July 13, I was just notified of payment for just' the three signups. Not really surprising, that I was not paid for the submitted assignment. Their website states: GUARANTEED PAYMENTS! Clerical Gear holds assignments payments in a reserve fund ensuring that you are always paid within five days of assignment submission! Guaranteed! Some guarantee!

Exactly what good is a guarantee that has no consequence? Out of my 14 assignments, only 5 of them were paid on time. I work for other ad-placing companies as well, and I have to admit Clerical Gear has been the hardest one for me to receive payments, credit for signups and replies to emails.

Of course, to date, July 14, 2004, 9:08 a.m. EST, I have still not been paid for the assignment. I mean really how long does it take to check 50 email addresses?

All I want is to be paid. No one should have to fight this hard for payments, especially not having PAID THEM to work for them.

Nancy
Newtown Square, Pennsylvania
U.S.A.