Complaint Review: CleverCash First Bank Of Delaware VISA

on 2/24/2009 I received my pre-paid VISA card from CleverCash.com

I loaded $500.00 onto the card. Today I needed to withdraw cash from an ATM by using my PIN. The PIN didn't work. I called customer service, and after some aggrevation they finally issued a new PIN. I was finally able to withdraw some cash so I was able to buy gas for my car.

Later the same day I withdrew another $40.00 from this card. When I tried just a few minutes later to get some more money, I was declined. Because I was worried that somehow maybe money disappeared from my account, I did a balance check. It showed I had plenty of available balance. So I tried again, and I was declined again.

After calling CleverCash's customer service I found out that there is a 3 transaction limit per 24 hour period, regardless of the amounts! I can see that for security reasons, withdrawals are limited to a maximum amount per day. To limit the number of transactions to 3 is insane! The balance inquiry counted as 1 transaction, even though it was technically the 4th transaction, since I was already declined with the 3rd transaction.

After arguing with customer (non)service I finally asked for a supervisor. That was the rudest person I have ever encountered! My mistake was, to let her know that! After I returned home, I checked my account online to see what was going on. What a surprise was waiting for me! That supervisor out of pure revenge SUSPENDED my account! She suspended my account for suspicious activity!

Now I have to supply all kind of verifications which will take days,maybe weeks! In the meantime I cannot access my account. Be aware when doing business with this company from Australia! I didn't know until I asked that the company actually is located in Australia! The First Bank of Delaware is just a partner in crime!

Helmut
Fort Mohave, Arizona
U.S.A.