ClickIncome.com not honoring refund request, not answering or returning phone calls. Rip-off! Salt Lake City Utah
I attended a seminar in Oklahoma City. I purchased the package with the understanding I have 3 business days to cancel and request a refund. I cancelled the very next day and sent ClickIncome a certified letter requesting a refund. I was suppose to get special instructions to ship the package back to ClickIncome.
It has been over 33 days and I have not received any instructions nor can I get in touch with anyone to get this resolved. ClickIncome also tried to debit my credit card again without permission. This is such a nightmare. Would not recommend this to anyone.
Daniel
Oklahoma City, Oklahoma
U.S.A.
1 Updates & Rebuttals
Brian
Salt Lake City,Utah,
U.S.A.
Over 11 years of successful business, and simply have never ripped anyone off!
#2REBUTTAL Owner of company
Wed, June 02, 2004
I would like the opportunity to recap the facts as they have transpired. Daniel from Oklahoma, on April 22, 2004 purchased a software and educational home study and web site package from Clickincome.
On Friday, April 30, 2004 Clickincome received a letter of cancellation from Daniel (letter postmarked on April 26,2004)
On Thursday, May 6, 2004, Clickincome processed the request, and on the same day sent out a Return Authorization Letter to the address provided to us on Daniel's purchase order and that also appears on his cancellation letter - including the instructions on how to return the entire product he received.
Clickincome to this date Daniel has not returned to us the product and therefore has not been refunded the original purchase amount. Our records show that the Return Authorization Letter was sent on a specific date at a specific time initialed by management. If Daniel did not receive this letter he should have simply notified our office.
The contractual terms (Daniel signed off on these additional terms) also agreed to a 30 day free trial hosting and maintenance for his web site. At the end of the 30 day trial we billed his credit card $29.95 for the month of June 2004. Our program is web/software based, and considering that Daniel has not returned the product our system billed him.
We have over 34 customer service staff, 4 billing individuals, 8 technical staff and 4 managers, any one of these individuals can be reached by phone, fax and or email.
If Daniel simply returns his product, we would be more than happy to immediately refund his money, and discontinue his month-to-month commitment for hosting services.